Cant Find Mail Servers

[imaginary number]

Hi all,

 

having a problem with the mail servers on one of my domains.

 

mail forwarding/ webmail works but i can't access mail via outlook- can't find mail.bichonhotel.co.uk nor can i ping it.

 

still relatively new to whm and had assumed that it would auto set the mx records.

 

initially

 

mail 14400 cname bichonhotel.co.uk.

bichonhotel.co.uk. 14400 mx 0 bichonhotel.co.uk

 

so i changed that to

 

mail 14400 a 72.18.159.73

bichonhotel.co.uk 14400 mx 10 mail.bichonhotel.co.uk.

 

what am i doing wrong????

 

thanks in advance.

[TCH-Bruce]

Please open a ticket with the help desk and have one of the techs take a look.

[MikeJ]

Your name servers are not set to the TCH nameservers, so changes in WHM/cPanel won't have an affect. You'll need to change your name servers which should be explained in the welcome message you received when the account was created. Or you will have to define mail.bichonhotel.co.uk in the nameservers you are using.

[imaginary number]

you're right- what a donkey i am. i forgot that the domain name wasn't registered through tch. so even though the site hosting worked the mail didn't

 

sorry...

 

by the way is it possible in cpanel to forward an email to more than one recipient?

 

thanks again

[TCH-Thomas]

Should work according to this thread.

[MikeJ]

by the way is it possible in cpanel to forward an email to more than one recipient?

 

yes, just create a forward entry with the email address to forward for each address you want to forward to.

 

It'll look something like this when you are done:

email@yourtchdomain.com to person1@somewhereelse.com

email@yourtchdomain.com to person2@somewhereelse.com

email@yourtchdomain.com to person3@somewhereelse.com

[imaginary number]

thanks Mike

 

didn't realise that it is that easy.

 

assumed that i would need : or, or ;

 

ta