Tch Helpdesk

[tamda]

Hi,

 

Anyone out there having issues opening up a Support Ticket with TCH helpdesk?

 

TCH upgraded their Support Ticket system and now I can't login to create tickets. I even tried "Registering" a new account and still nothing.

 

I tried IM and "Live Chat" with the techs but no response.

 

Anyone out there can help?

[TCH-Thomas]

It should work.

 

No need for registering or login in the beginning. You should only need to click the "submit a ticket" link.

 

When you receive the confirmation email for the ticket. There will be a link to click with which you use your email and password to login with. Username and pasword is attached in the email.

[tamda]

There will be a link to click with which you use your email and password to login with. Username and pasword is attached in the email.

 

That's the problem. I did not get any email. That was why I "Register" another name and still did not get any email.

[TCH-Bruce]

Check your spam folders. You should have received a message with the ticket number.

[tamda]

Bruce,

 

Where is the SPAM folder?

 

I don't have SPAM BOX enable. I have "totalchoicehosting dot com" in my whitelist and my SPAM ASSASSIN is set to 5.

[TCH-Dick]

Can you please PM me the email addresses you used? If they do not show up in the system I will make sure they are added.

[abinidi]

In this case it shouldn't matter, but for future use, as a general rule I don't use my TCH account for communication with TCH. Not in help desk tickets, not as server contact info, etc.

 

Why? Because when there is trouble with my server, I can't get messages from TCH if I'm using my TCH e-mail address. And since I like to keep all my tickets consolidated into one account, I use my g-mail for all tickets and all server-info settings.

 

You might consider the same, in the future.