Domain Transferred Now Problem Logging In

[greenworld]

hi,

you might be able to help me out,

I am not sure if should ask domain registerar or TCH,

but I start here to see what happen,

 

I had my domain with other company than TCH,

I did transfer my domain to another third company,

now after transfering is done, I can not log in to my tch host to

change the new ip address to point to new domain regiserar,

my adderss to log into my account of hosting is:

www.****/cpanel

 

and now my new address to access to my domain setting is

www.****/vdeck

 

now whenever I type the address to host (www.mywdomain.com/cpanel ),

I will be redirected to the domain registerar site.

 

any solution for this, to be able to log in to my hosting account?

 

thanks

[Just_Rob]

If you are hosting here why would you change your cPanel login? It would still be yourTCHdomain.com/cpanel. If you cant even see your domain when you type it into your browser then you need to change your name servers at your registrar to those in your welcome letter sent to you when you bought your hosting account here.

 

You do not change anything here when changing your registrar, you make a change there if necessary.

[greenworld]

thanks for the reply,

well that is the problem,

to change the new ip pointing address I have to do it on my hosting account which is:

TCH,

but the address will be redirected to domain site of registerar to my domain account.

I can not do anything.

 

thanks

[TCH-Don]

When you moved your domain to a new registrar

you should have received a way to log into your account with the new domain register

there you change the DNS to the ones in your TCH welcome email

Then your domain will point to your account here.

If you are having trouble open a Help desk Ticket.

[greenworld]

thanks for reply,

it is done now,

actually I was little confused so I thought the other way around,

I thought I should put the new name server in my TCH account,

 

 

too much coffee perhaps.

[TCH-Dick]

too much coffee perhaps

 

Nah, there is no such thing as too much coffee.

 

Glad you got it all sorted and let us know if you need anything else.

[Just_Rob]

Glad to see you are in business again. Sorry if I confused you further but all should be now. Keep us posted if you have more questions.

[TCH-Don]

Yep the problem was not enough coffee