Shoebox?

[Mrs. Muddled]

I just ran a complete F-secure scan on my computer. That's virus & spy - firewall and spam. It was clean.

 

About 20 files were not scanned. The ones below for example.

 

I noticed that the scan hung forever on a file called c:\Program Files\Common Files\Microsoft Shared\Shoebox\ ....

 

What exactly is Shoebox?

[TCH-Don]

Do you have Microsoft Works suite, or Picture It Publishing?

I believe that is their shared forder.

[Mrs. Muddled]

Do you have Microsoft Works suite, or Picture It Publishing?

I believe that is their shared forder.

Yes Don I have both.

 

If you have a minute, would you kindly take a look at what the report says. I don't recall seeing this "soapbox" thing before. These files are not scanned by my Shaw Secure. That's F-secure.

 

Why would they not be scanned?

 

Thanks Don.

 

MM

[TCH-Don]

I see there were other files that were aborted also.

I have works and the same Shoebox folder.

I woluld scan with another program.

[TCH-JimE]

Hello,

 

You will find that some files mentioned there will not scan with 99.9% of all virus scanners, mostly because either the file is so huge, it contains so many small files inside it or that windows won't free it up to scan.

 

I would not worry with the files it has not scanned.

 

Having said that, AVG free which I use doesn't have a problem scanning some of the files you mention.

 

JimE

[TCH-Bruce]

Also if the files are in use they will not be scanned. As Jim said, I wouldn't worry about them.

[Mrs. Muddled]

I just thought I'd let you know ... I deleted Spy Sweeper from the computer. It had slowed so much I could barely use the computer. I am now back to using my original Shaw Secure. I no longer get that long list

of programs that could not be scanned.

 

I wrote to Shaw and received a reply explaining why their program wont play nice with Spy Sweeper and others. They reassured me that if anything gets by their security programs, they will take responsibility for getting it off my machine.

 

I am satisfied with this. As the writer said - no spyware program is perfect. I update daily ... and upgrade when they're available. I will run Trend micro regularly - just as a secondary sweep.

 

Frankly, I think I got bum advice from the tech I used. When I queried him further as to what exactly he found on my computer in the way of spyware that made him come to the conclusion Shaw wasn't doing it's job ... he really didn't have a satisfactory answer for me. The fact that he'd had other customers who had "problems" and were using Shaw Secure (f-secure) ... could mean they simply never set it up properly! I think you will always find folks who have a complaint about any security program they are using.