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I'm still struggling with getting my forum transfered and online but have managed to run out of room on the server. :blush: ROFL!!

 

It's a L-O-N-G story but a HUGE file was uploaded by my old admin to TCH. I'd already moved some files which the TCH crew tried to work with but I was lacking an sql backup. THAT's what I asked my admin to do but he sends all the files except that file from the old server so now I'm over the limit and don't know what I should delete.

 

I finally have the sql backup but can't upload it until I get rid of some of the stuff from the .tar file that was uploaded. SO... I have questions!

 

Where'd the .tar file go and how can I find it? (TCH support moved it but it still must be in my webspace since my space is over the limit.)

 

Can I open the .tar file in cPanel's file manager? If so, can I delete the stuff that I don't want?

 

The files I transfered before are sitting in an "incoming" folder but should have duplicate files in the .tar file. Should they be deleted?

 

Is there a way to tell when files were uploaded?

 

I'd like to find enough to delete to allow the sql backup to be uploaded tonight so just MAYBE TCH support can do their magic and make it all work. I don't want to delete anything I need though but at this point, I'm not sure what I need!

 

And for anyone considering TCH as a host, you won't find better support anywhere. They've gone the extra mile (or 2) for me and have done everything they can do to get site back online. :P

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Where'd the .tar file go and how can I find it? (TCH support moved it but it still must be in my webspace since my space is over the limit.)
I'd reopen the ticket and check with Tech support where they moved it to

 

Can I open the .tar file in cPanel's file manager? If so, can I delete the stuff that I don't want?

No, you would need to uncompress it, then delete the files you don't want.

 

The files I transfered before are sitting in an "incoming" folder but should have duplicate files in the .tar file. Should they be deleted?
Yes, I'd delete those (and empty the trash) so that it frees up space. No point in keeping duplicates if you have run out of space.

 

 

Is there a way to tell when files were uploaded?

You would need to check the FTP log (assuming they were uploaded with FTP). However, the easiest may be to just open a ticket and ask us the location of the specific files :P

 

I'd like to find enough to delete to allow the sql backup to be uploaded tonight so just MAYBE TCH support can do their magic and make it all work. I don't want to delete anything I need though but at this point, I'm not sure what I need!

I'd suggest opening a ticket, telling us which files you need, and possibly getting us to temporarily move the large file out of your username, so that it doesn't add to your space - so that you can upload the sql file.

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