Good Service

[mcduffies]

Realized this morning that my website was down at 6:45 am. Submitted a help ticket to find out the status. While waiting for a response I figured out on my own that my CC was declined. I recently lost one of my cc's and had to cancel it and forget that I had that card set up for billing. Site was back up in a timely manner once I manually paid outstanding invoice.

 

After looking over my trash folders in outlook, I did find the e-mail's from TCH regarding the failed CC. My suggestion would be to put something in subject of e-mail like "ACCOUNT SUBJECT TO CANCELLATION" I get so much e-mail, it's easy to miss the e-mail's from TCH without something like that.

 

This being said, been real happy with service. Keep up the good work.

[TCH-Bruce]

Glad your acccount is back and active.

 

What I do is filter any email from TCH to a separate folder within my email. I never lose a message coming from TCH.

[abinidi]

Hi mcduffies.

 

Glad you got things straightened out.

 

The problem with a subject like "Account Subject to Cancellation" is that may spam filters would pick that up as a SPAM message and toss it in the spam bin.

 

Bruce, great suggestion about creating a TCH filter for email. What are your filter criteria?

[TCH-Bruce]

totalchoicehosting.com is white-listed in my Spam Assassin and in my email client anything coming from @totalchoicehosting.com gets filtered to a separate folder.

[TCH-Don]

Same here, white list and filter to a folder.

[TCH-JimE]

Hello,

 

Sorry to hear about your CC being declined because you've changed it, I have done that a few times, so even the best of us can still forgot to tell them!

 

Like the rest of the TCH gang, I have a seperate folder and the email address is whitelisted, its one of the first email folders I read every day

 

JimE