redsavior Posted March 22, 2006 Posted March 22, 2006 Hey, I'm trying to figure something out regarding my account. Whenever I FTP more than a small number of files (the term small can vary in size from 1 to 10 or more), I sometimes have the connection to my server reset or something else weird happens that prevents the files from transferring. I sometimes will have to upload each folder one at a time to get around this issue. In addition to this, I constantly get complaints and observer my site not loading at all at certain times during the day (not always the same time either). The error normally given is "Cannot find server" or "server taking too long to respond." What is causing these types of errors and what can I do to get around them permanently? Quote
abinidi Posted March 22, 2006 Posted March 22, 2006 Redsavior, Welcome to the forums! When you are having server-specific trouble, the best thing to do is always to submit a help desk ticket. (There is a link to the help desk at the top of the forum in the menu.) Give the help desk all the information you gave us, and they will do their best to track down the trouble for you. Most the forum members are other hosting customers, some of whom are moderators of the forum. The techs don't frequent the forums much, and even if they did, they would need more information from you in order to be able to pin down the trouble. But even though we can't answer this specific quesiton for you right now, be sure to come back and let us help with any other questions you have in the future. Quote
Geosword Posted March 22, 2006 Posted March 22, 2006 Hey, I'm trying to figure something out regarding my account. Whenever I FTP more than a small number of files (the term small can vary in size from 1 to 10 or more), I sometimes have the connection to my server reset or something else weird happens that prevents the files from transferring. I sometimes will have to upload each folder one at a time to get around this issue. In addition to this, I constantly get complaints and observer my site not loading at all at certain times during the day (not always the same time either). The error normally given is "Cannot find server" or "server taking too long to respond." What is causing these types of errors and what can I do to get around them permanently? I have the exact same problem with FTP and uploading material to my site. I have even had it get the point where the FTP stop responding and then my website itself got jammed and refused connections. I had to have a tech reset the processes dealing with my site. I submitted tickets and had two techs try to correct the problem and we never solved the issue. I have tried using several different FTP clients and they all hang at random when uploading files. If you figure out what is causing it I'd love to hear about it because when your installing major stuff like PHP-Nuke or new themes for PHPBB it is quite annoying when the FTP jams and the connection closes right in the middle of file 421 of 1210. I've resorted to one folder at a time just like you. Pain in the butt. Quote
redsavior Posted March 22, 2006 Author Posted March 22, 2006 (edited) Redsavior, Welcome to the forums! When you are having server-specific trouble, the best thing to do is always to submit a help desk ticket. (There is a link to the help desk at the top of the forum in the menu.) Give the help desk all the information you gave us, and they will do their best to track down the trouble for you. Most the forum members are other hosting customers, some of whom are moderators of the forum. The techs don't frequent the forums much, and even if they did, they would need more information from you in order to be able to pin down the trouble. But even though we can't answer this specific quesiton for you right now, be sure to come back and let us help with any other questions you have in the future. I have done that. They always say they can't find a problem with it and move on. I was posting here mostly to see if ANYBODY ELSE is having a similar problem. All the info I've given is all I have. As far as FTPing, it happens from home and work using WSFTP, dreamweaver and windows explorer. Browsing, the problem happens on all types of pages in every browser on every os. Edited March 22, 2006 by redsavior Quote
redsavior Posted March 22, 2006 Author Posted March 22, 2006 I have the exact same problem with FTP and uploading material to my site. What server are you on? I'm on Server93. Quote
Geosword Posted March 22, 2006 Posted March 22, 2006 What server are you on? I'm on Server93. 24. Quote
abinidi Posted March 22, 2006 Posted March 22, 2006 You might try zipping up your files and uploading one zipped file to the server, then unzipping it on the server. I've found that when I upload updates to my blog, if I try to upload all the files individually through FTP it takes more than 10 times as long as uploading one compressed file which I can unzip in File Manager. I know it doesn't SOLVE the problem you're experiencing, but it may be a way to get around it, especially when you're uploading 400+ files. Quote
Deverill Posted March 22, 2006 Posted March 22, 2006 You can do a tracert to your site the next time you have problems to see if there are any slowdowns or problems between you and it. It could just be your ISP or one of the legs along the trip from you to the site. Quote
redsavior Posted March 22, 2006 Author Posted March 22, 2006 You can do a tracert to your site the next time you have problems to see if there are any slowdowns or problems between you and it. It could just be your ISP or one of the legs along the trip from you to the site. I don't think that's it though. Not since I have the problem at home (earthlink) and work (Georgia State U. with at least 1 T3 line). I know what you mean, but I just don't think that's it. It's a pretty consistent problem for me too. Quote
TCH-Bruce Posted March 22, 2006 Posted March 22, 2006 Make sure your FTP client is configured for Passive mode. Quote
redsavior Posted March 22, 2006 Author Posted March 22, 2006 Thanks guys... Been around for a while now... just rarely posting. Quote
redsavior Posted March 22, 2006 Author Posted March 22, 2006 Make sure your FTP client is configured for Passive mode. I'll check that from home. I normally do use passive with dreamweaver though. If it IS set to passive and I still have these ftp problems, what's the solution? Quote
Geosword Posted March 22, 2006 Posted March 22, 2006 I'll check that from home. I normally do use passive with dreamweaver though. If it IS set to passive and I still have these ftp problems, what's the solution? Yes, this is an important feature to turn on. In my case, it did not solve the issue though. To clarify also, it never hangs while transfering a file... It stops responding and closes connections when it is going to fetch the next file to send. Quote
redsavior Posted March 22, 2006 Author Posted March 22, 2006 To clarify also, it never hangs while transfering a file... It stops responding and closes connections when it is going to fetch the next file to send. Yes... that seems to be the issue I'm having as well. It might get through one file, maybe even 5-10, but after that... it bombs out. Quote
TCH-Don Posted March 22, 2006 Posted March 22, 2006 Welcome to the forums I gave up ftping large numbers of files I zip them up and use cpanels file manager to upload and extract as mentioned its about ten times as fast. Or you might try zipping and another ftp client I had one that kept stopping half way through then tried Core FTP lite and no more problems But zipping up the file is more efficient. Quote
redsavior Posted March 22, 2006 Author Posted March 22, 2006 OK... regarding the OTHER issue about having problems viewing pages... I just tried to check my email via horde and I got the following error: The connection has timed out The server at www.tastyfresh.com is taking too long to respond. * The site could be temporarily unavailable or too busy. Try again in a few moments. * If you are unable to load any pages, check your computer's network connection. * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. This is the same error I always get on various pages through out the day. Ironically, I got it on the TCH forums at the same time. So... what's going on with this? Quote
TCH-Bruce Posted March 22, 2006 Posted March 22, 2006 It really sounds like you are having routing issues. Quote
abinidi Posted March 22, 2006 Posted March 22, 2006 When you see this error, try running a traceroute to see if you are able to access your site. To run a traceroute, if you are using windows, 1. CLick on Start 2. Click on Run 3. In the box, type: [tt]cmd[/tt] Press enter 4. A Dos-like window will appear. Type tracert ****** So to do a tracert on Google.com, you would type tracert google.com If the tracert is able to successfully contact your server, then you probably aren't currently experiencing a routing problem. If the tracert gets stuck along the way, then that is the computer where you are having your routing trouble. Quote
redsavior Posted March 22, 2006 Author Posted March 22, 2006 I'll try that next time. Right now, everytime I check it seems slow to respond around: gige-AIX.gnax.net [198.32.132.26] Quote
redsavior Posted March 22, 2006 Author Posted March 22, 2006 Ok... it just happened again. While it was trying to load, I did a tracert and THAT went through just fine. Quote
kjarrett Posted January 28, 2007 Posted January 28, 2007 Ok... it just happened again. While it was trying to load, I did a tracert and THAT went through just fine. Holy )(*&)(*#&%)#($#% I have been having a rough time FTPing today. A tracert here showed nothing... http://www.dnsstuff.com/tools/tracert.ch?i...vin-jarrett.net I ended up doing what Don suggested, but, it's a PITA workaround at best. Can I presume that when a zip file is uncompressed via cpanel that the destination file, if it exists, is ALWAYS overwritten, regardless of date/time? This is where the upload/unzip solution falls apart. If the user makes a mistake and overwrites a newer file with an older one, all you-know-what might break loose. If in fact this is a routing issue, is there nothing that can be done? FWIW, I am noticing some other problems getting to different sites ... so I'm certainly not blaming TCH. Y'all are doing a great job. Especially the tech who just reset my FTP account for me because I'd somehow used up my 8 connections. Don't ask me how... Thanks for listening, -kj- Quote
kjarrett Posted January 28, 2007 Posted January 28, 2007 Also - FWIW, I had been using WS_FTP Pro 8.03 ... it worked fine most of the time ... but when it started having connection issues ... what a POS ... I thought about paying for the latest one, but, it looks like awful bloatware ... so, I went with FileZilla (http://sourceforge.net/projects/filezilla/) - free, open source ... and had MUCH better luck. Apparently FZ is more adept at recovering from transmission problems. It was able to complete transfers when WS_FTP was not. I had to use CPANEL and unzip for the problem above because my account was locked due to too many connections, but, I am betting I could have used FZ to successfully transfer. Just a heads up. Quote
TCH-Bruce Posted January 28, 2007 Posted January 28, 2007 Can I presume that when a zip file is uncompressed via cpanel that the destination file, if it exists, is ALWAYS overwritten, regardless of date/time? It has been my experience if a file exists it is never overwritten with the one in the archive. That was a while ago though and may have changed. When I update my wordpress blogs I always remove the files I am replacing prior to extracting the archive. Quote
Smudge Posted January 28, 2007 Posted January 28, 2007 Just as a comment - a tracert from dnsstuff won't actually help. That's telling you information about the route between the dnsstuff server and your site - it tells you nothing about the route between your computer and your site. Quote
kjarrett Posted January 28, 2007 Posted January 28, 2007 Just as a comment - a tracert from dnsstuff won't actually help. That's telling you information about the route between the dnsstuff server and your site - it tells you nothing about the route between your computer and your site. D'OH! You're right. Sorry!!! Quote
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