Need Help With List Management

[kscearce]

I bought this great email newsletter sender software that lets me do GREAT graphical newsletters. Afterwards, I discovered the software had complements to it -- an email verifier software and an email list subscription manager. All three integrate with each other. So I bought and installed, I'm trying to reach the company for support, but either they're not answering or my SPAM software on my comcast ISP is sending them into oblivion. (I've resubmitted my help request to come to my TCH site since I've rules there).

 

After that LONG explanation, here's my question that maybe someone here could offer suggestions on.

 

I use FrontPage and I've created a form that sends the email subscription to list@monicaburns.com That works fine. When I run the Atomic Subscription Manager, it picks up that an email was sent to list@monicaburns.com. So far so good, then the software automatically asks the sender to confirm they've subscribed to the email list. Here's where the problem arises. The subscription manager sends it back to my web domain for verification instead of the individual who submitted the email for subscription.

 

Even if I try to verify the email addy from my email address it gets rejected because it's not from the original email subscriber.

 

I'm trying to figure out if I've got this darn thing set up wrong or what.

 

How does the list manager software that comes with TCH integrate with Front Page? Is there anything that one needs to do special there to get the list manager to pick up the addy?

 

I know that TCH can't support 3rd party software, but I thought maybe the expertise here might have some suggestions for me to try. Especially since I can't seem to get the company to respond to me.

 

Thanks, Kathi

[TCH-JimE]

Hello,

 

Your problem may lie in the fact the email being sent to list@ is being sent from the domain or server where its hosted. The software is not then picking up the clients email address.

 

Is there any help files on the website which tell you how set this bit up?

 

Jimuni

[kscearce]

Hello,

 

Your problem may lie in the fact the email being sent to list@ is being sent from the domain or server where its hosted. The software is not then picking up the clients email address.

 

Is there any help files on the website which tell you how set this bit up?

 

Jimuni

 

 

I've not found anything of use on their website about this issue. I was thinking this was the problem, and I've been researching from the opposite end thinking FP might have some issues, but I don't think so. I'm going to try and setup a database to store the emails in and then have the 3rd party program try and extract them from there, but that's gonna be a pain down the road. *sigh*

 

Thanks for the suggestion.

 

Kathi

[TCH-JimE]

Hello,

 

What is the email of the address its being sent from, thats what the list manager is replying too so I am guessing that would be a good place to start

 

Jimuni

[kscearce]

Hello,

 

What is the email of the address its being sent from, thats what the list manager is replying too so I am guessing that would be a good place to start

 

Jimuni

 

Hi Jimuni,

 

I'm not sure what you're asking. Are you asking what email the web form is sending the subscriber's info too? I took a look and the subscriber's info isn't going to an email. It's going to a text file on my webserver. Originally I had it set up so that the subscriber's info went to list @ monicaburns.com, but when I couldn't get the list serve to function properly, I removed the email and set up a text file that I could get the software to access through an FTP. I got the software to go in and access the file and it supposedly has retrieved the email info, but it's not storing them. So it's now an issue with the 3rd party software.

 

Thanks so much for trying. Kathi