Passive Mode Timeout

[saurus1234]

Hello I am tring to upload my web page using fetch ftp which was working perfectly until today. Now whenever I try to upload my web page it gives me a timeout error saying "there was a timeout trying to establish a passive mode data connection." I checked my preferences and passive mode is checked. I haven't changed anything that I know of in my ftp settings from when it was working. Thanks Bill

[Head Guru]

It is best to open a support ticket, but I will give it a shot.

 

Can you provide a traceroute from your connection to the server please.

[saurus1234]

I'm sorry I dont know what you mean by my traceroute Im new at this. Im using another ftp program and this one keeps timing out reconnecting, working for a few minutes timing out and reconnecting This keeps going on until I finall have the web page uploaded. Sorry it took so long to reply.

[TCH-RobertM]

Hello, If you can submit a ticket using our Support desk located Here and provide a tracert we will do our very best to assist.

To run a tracert using windows

Click on Start

All programs

accessories

command prompt

Once the Command prompt window opens type

tracert (yourtchdomain.com) and press enter .... No Parenthesis.

then copy the results by right clicking on the Blue title bar where it says command prompt

Edit

Select all

then right click again on the Blue title bar where it says command prompt

and click

Edit

Copy

then paste it in the ticket you open with the support desk