abinidi Posted January 12, 2006 Posted January 12, 2006 You're not going to believe this, and I hardly believe this myself. But when I go to File Manager, the information that I see listed is different from what is listed when I FTP into my account. The files in File Manager were deleted yesterday or the day before, (using FTP) but they are still showing up in File Manager for some reason, while the files I added today using FTP are not showing up in File Manager. Any suggestions? I'm on server 40. (I know, I know. I should probably open a help desk ticket.... I'll go do that now. But other suggestions or solutions would also be welcome.) cPanel version of file list: FTP version of file list: Quote
Madmanmcp Posted January 12, 2006 Posted January 12, 2006 Are you sure its different? Looks like its sorted in a different order and is just not displaying the same. But really can't tell because I can't scoll down in the picture. Quote
Head Guru Posted January 12, 2006 Posted January 12, 2006 Sounds like your broswer has cached the cPanel page from a day ago, I have seen this occur before. Nothing to be alarmed about. Clear your browser cache and try again. Quote
abinidi Posted January 12, 2006 Author Posted January 12, 2006 Are you sure its different? Looks like its sorted in a different order and is just not displaying the same. But really can't tell because I can't scoll down in the picture. No. The lists are different. cPanel lists them in alphabetical order with all folders listed first. The same order they are listed in on the other graphic. But thanks though. I appreciate the suggestion. Quote
abinidi Posted January 12, 2006 Author Posted January 12, 2006 Sounds like your broswer has cached the cPanel page from a day ago, I have seen this occur before. Nothing to be alarmed about. Clear your browser cache and try again. Hi Bill! I Cleared the cache. The problem persists. So I tried Netscape (I've never logged in to cPanel for this site with Netscape before), and the problem still persists. Any other suggestions? (Help desk ticket has been submitted, priority "medium".) Quote
TCH-Mark Posted January 12, 2006 Posted January 12, 2006 Hello, I see your using IE for FTP and I am wondering if this could maybe a cache issue, one thing to try is download and FTP client such as SmartFTP free from http://www.smartftp.com and login with that and see how you go. Quote
abinidi Posted January 12, 2006 Author Posted January 12, 2006 Thanks, Mark. I'll try that. But it is the FTP client (in this case, IE) that is showing the content that "should" be correct. That is, some of the content that cPanel is showing me is content I know I deleted earlier this week. I also uploaded content via FTP today that the FTP client is showing but the cPanel File Manager doesn't show. So I'll try a different FTP client, but I tend to trust that my FTP view is correct, because the FTP client is showing the content that is "supposed" to be there. Quote
abinidi Posted January 12, 2006 Author Posted January 12, 2006 Here is the view from Core FTP client. Again, it shows the content that I expect to be there. cPanel is still showing content that I deleted earlier this week, and is not showing content I added today. Thanks, everybody for your help. Quote
TCH-Bruce Posted January 12, 2006 Posted January 12, 2006 The first cPanel image you are in the www folder and not the public_html folder although that should not make a difference. Quote
abinidi Posted January 12, 2006 Author Posted January 12, 2006 Bruce, you solved it. The content of the WWW folder is not the same as the public_html folder. I didn't even think of that. I just checked the WWW folder and it has the old file list. I checked the public_html folder, and it has the new file list. Weird, huh. But thanks Bruce. I wouldn't have even checked that because I thought WWW was just a shortcut to public_html. Quote
TCH-Bruce Posted January 13, 2006 Posted January 13, 2006 I wouldn't have even checked that because I thought WWW was just a shortcut to public_html. It's supposed to be a sybolic link so they should both show the same. Quote
abinidi Posted January 13, 2006 Author Posted January 13, 2006 The help desk is telling me that somehow I deleted the WWW softlink, and then somehow recreated a WWW folder. So apparently on my account the WWW directory ISN'T a softlink. It IS a separate folder. I was also told that this was my fault. (However, I guaranteed the help desk that I've **never** deleted the www directory/softlink; and if I had, I would have opened a help desk ticket. I wouldn't have recreated a directory and then copied the content from my public_html directory into the newly-created www directory.) I really have to think that this was an error server side, and I hope that it isn't trouble that somebody else is having too. But in any case, I think it would be interesting to see if I'm getting different content when I go to www.****/folder versus ****/folder The help desk told me to copy all the info out of my WWW directory so that they can delete it and recreate a softlink. Aaaahhh. The joys of web hosting.... Quote
TCH-Mark Posted January 13, 2006 Posted January 13, 2006 Hello, Great to see your issue has been resolved Quote
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