Head Guru Posted October 19, 2002 Posted October 19, 2002 Any comments on the new help desk thats in place? I think the gurus of tech support do a great job, and I believe that the new help desk has made them shine even brighter. GO SUPPORT!
Guest Guest Posted October 19, 2002 Posted October 19, 2002 (edited) I had a question answered within minutes, by a knowledgable and polite technician. Granted, the whole problem could have been avoided by TCH sending me the correct information in my original email in the first place, but that's no reflection on the help desk. Edited September 3, 2003 by borfast
Ayman_ Posted October 19, 2002 Posted October 19, 2002 Expand Mr. Guest, so we can correct the information in the welcome emails, and so others wont have the same problem.
Guest JoleneC Posted October 23, 2002 Posted October 23, 2002 This is Ms. Guest, who didn't notice she left without a name. The welcome email left out the DNS name servers neccessary to move my parked domain to an active page. Instead of showing the name servers, it had a generic "ENTER NAME SERVER HERE". Most annoying, but easily solved by the help desk technicians.
Head Guru Posted October 23, 2002 Author Posted October 23, 2002 Hi there - You are so right, somehow our entire welcome email system broke and ew sent out a couple bad welcome emails. Check your email as I just sent you a nice pretty one. So sorry about that.
Head Guru Posted October 23, 2002 Author Posted October 23, 2002 (edited) Oh, and sorry to call you Mr. Guest, Ms. Guest I am glad it all worked out in the end. Edited September 3, 2003 by borfast
JoleneC Posted October 23, 2002 Posted October 23, 2002 (edited) No worries. I'm fairly laid back, though I don't use emoticons as much as I should. I wasn't pointing out your "error", I was making it clear that "JoleneC" was actually "Guest". Pretty email? With, like, stationary and stuff? Heh. Staaationary.... It's my weakness. Edited September 3, 2003 by borfast
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