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Posted

All,

 

I can't claim that this is a new "feature" introduced with Horde 3, but as it stands now, Horde IMP webmail has no spell checking capability whatsoever. Sure, there's a link to check your e-mail, but no spell checking is actually performed; it always returns no errors. I e-mailed tech support and got the following response from a Level 2 technician:

 

This is because aspell is disabled on the server. The default configuration of Horde uses Aspell. Since this is a Cpanel installation, we are unable to change the configuration.

Do let us know if you need anything else.

 

I've made some pretty advanced requests in the past, many of which were rejected (and perhaps rightly so), but to me, this seems basic, and I feel very upset with this response. It seems that in recent months, I've felt more and more constrained as to what can and cannot be done. It seems that the tech support operators won't do anything that requires more than 5 minutes of effort anymore. I hope someone of authority here can rectify this situation.

 

 

TGP

Posted

This used to be a feature installed on all TCH servers however ASPELL is a working piece of rubbish.

 

We removed the feature from horde months Ago as the loads on the servers were taking a beating because ASPELL is written so well that when it runs it eats over 1GB of RAM.

 

To your comment about us not taking the time to handle requests this simply is not true. Perhaps the tech did not explain it enough, but this feature was removed and is not available on any of our cPanel shared servers.

 

Bill

Posted

I can understand how you feel constrained, but think about this. For $4/month starting price we get a ton of nice features that others charge tons for. Also, I'd rather have a dictionary on my desktop, a 3rd party spellchecker or another window open to dictionary.com than to have every person running a spellcheck on my server eating a gig of memory.

 

The bottom line for me is that my sites being available is most important. The features, price, support, etc are nice additions but I'd rather that nothing adversely affect my sites for the sake of a "nice addition".

 

That's just my take on it as a webmaster hosted here.

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