dasadowski Posted September 2, 2005 Posted September 2, 2005 I either have a problem or am confused (or, plausibly, both). I reset my password in cPanel (via the link on the "3 strikes and you're out" page). This new password *does* allow me to login to cPanel. Trying to login via ftp (either using SmartFTP or the DOS ftp command-line interface) is unsuccessful, though -- both give the "530 login incorrect" error. Are there two different passwords for cPanel and ftp access? (And if so, how do I find out what my ftp password is?) Or if not, how do I get in from ftp? Thanks for any help! Quote
TCH-Thomas Posted September 2, 2005 Posted September 2, 2005 First of all, welcome to the forum, dasadowski. Are there two different passwords for cPanel and ftp access? No, it should be same. Please submit a ticket to the helpdesk and they will figure out whats wrong. Link on top of page. Quote
TCH-Don Posted September 2, 2005 Posted September 2, 2005 Welcome to the forum, dasadowski Let us know if you get this fixed. Quote
TweezerMan Posted September 2, 2005 Posted September 2, 2005 Welcome to the forums, dasadowski! Quote
dasadowski Posted September 2, 2005 Author Posted September 2, 2005 Interestingly, after a good night's sleep, my machine and I can now login to the ftp site with the password that was unsuccessful yesterday. I'm pretty confident that I'm not doing anything different this morning -- in SmartFTP, for example, I was just using the cached entries for logging in. My next question -- I'd like to change the password from the auto-generated one to something that I pick. However, first, I'd like to understand why I couldn't login to ftp yesterday, and seemingly can login today without having changed anything. Might there be some kind of latency for the ftp server to recognize a new password? Thanks for any insight (and for the quick reply to my last post!) Quote
stevevan Posted September 2, 2005 Posted September 2, 2005 Sorry I can't answer why your password worked after a good nights sleep. You're right...it doesn't make sense. Hopefully one of our other more knowledgable guru's will chime in with a possible answer. Regarding your question, for security reasons, I would recommend keeping the auto-generated password. (I believe this is the TCH default mode.) Since you are on a shared server, if one user has an easy-to-guess password, that could pose problems for all users (sites) on that server. It's just a prudent security practice. Quote
TomeOne Posted September 5, 2005 Posted September 5, 2005 The same thing happened to me once. I changed the password for cpanel and my FTP login didn't work. Switched it back to what I had before, and it worked again. Since then I've made another cpanel password change but didn't immediately do any FTP. A couple of days later I FTP'd just fine with the new password. Quote
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