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Posted

Greetings all,

 

All today I had problems FTPing up a 6.58mb file to my reseller space, or any domains under my reseller space. It would go anywhere from 30% to 50% or so.

Yet the file would upload to my local ISP server, no problem.

Well that led me to believe there might be a server issue. I submitted a help desk ticket at 9:39pm PDT, at 9:43pm I had a reply of 'investigating', and at 9:54pm a reply that tech staff had uploaded a 25mb file and left it for me to see. So no server problems. I was left with a suggestion to check my router and/or firewall settings.

Well that got me thinking, I'm trying a new firewall (instead of Zone ALarm), from AVG http://www.grisoft.com/doc/1. I disabled it, and my upload went even faster than it did to my local ISP server 50 miles away.

So now I just to figure out why I was able to FTP to local ISP, yet not TCH.

 

Bottom line is, great service from TCH, and the responding Tech, none other than Head Guru himself :)

 

Thanks and Good Evening, Tom

Posted

Thank you for your kind words.

 

I hope you figure out the issue with your network.

 

If not open another ticket and we can look deeper for you.

 

Bill

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