Morganza Posted May 1, 2003 Posted May 1, 2003 I recieve mail, but i can't send it, i was able to 4 days ago but now i can't. Here is the messege i get The connection to the server has failed. Account: 'mail.blackpyramidstudios.com', Server: 'mail.blackpyramidstudios.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E I followed the email setup on the faqs page and everything looks right, it was working perfectly before though. Please help. Quote
KevinW Posted May 2, 2003 Posted May 2, 2003 when you go in thru web mail (www.blackpyramidstudios.com/webmail ) can you successfully login? remember that outside of your web site's admin account, the account name for all email accounts is in the form of username@blackpyramidstudios.com also,another suggestion, try completely deleting your Outlook Express profile account and setting it up from scratch again. Or better yet, go thru cPanel, select Email > Manage Account, and click on the Outlook Express Auto Config option! -kw Quote
Morganza Posted May 2, 2003 Author Posted May 2, 2003 I can log on, no problem. I have deleted the account from outlook and started over and it does the same thing. Quote
TCH-JimE Posted May 2, 2003 Posted May 2, 2003 Hi, Its a common problem with OE. Even microsoft admit they don't know why it does it for. Anyhow, a few possible solutions: 1) Reinstall OE 6 2) Use another mail program 3) Send email via your ISPs/Companys SMTP server. Jim Quote
KevinW Posted May 2, 2003 Posted May 2, 2003 Did you try using the Auto Config option in cPanel? The reason I ask is that another user had a problem awhile back with OE, and using the auto config option worked. If Jim is correct about a possible problem with OE, it would be easy enough to check by going with another free email client program. One suggestion is Eudora, which I used for several years. -kw Quote
Morganza Posted May 3, 2003 Author Posted May 3, 2003 Ok i downloaded Eudora and tried to send an email and i got the same messege, is there a FAQ that shows how to set it up properly, still need help. Quote
TCH-Rick Posted May 3, 2003 Posted May 3, 2003 Click on the link below to go to the TCH Help Site section on setting up an email client. I would echo kw's comment on using the autoconfig option in the cPanel. A user wirg a similar problem last night managed to get Outlook to work by deleting the email account in Outlook and then using autoconfigure to set it back up. http://www.totalchoicehosting.com/help/id27.htm]How to Set up your Email Client[/url] Quote
KevinW Posted May 3, 2003 Posted May 3, 2003 Morganza, TCH not only has written tutorials, but movie tutorials as well, on setting up email at the TCH Help Web Site. click here. Oh, I just realized why you may not be working --- you need to enable 'my server requires authentication' -- it's identified in the TCH Help Web Site. -kw Quote
Morganza Posted May 6, 2003 Author Posted May 6, 2003 I have deleted the old account and used the auto config option in the Cpanel, i checked to make sure the 'my server requires authentication' is checked. What else is there? Quote
Morganza Posted May 7, 2003 Author Posted May 7, 2003 Still doesn't work, i don't understand why it was working before, it stopped working on the 1st!?! Quote
TCH-Rick Posted May 7, 2003 Posted May 7, 2003 Please submit a Help Desk ticket and we will look into the problem. Include as much information as you can about software you are using, versions, etc. Quote
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