weasel Posted September 7, 2004 Posted September 7, 2004 I just started with TCH, pretty new at this. Can go to cpanel without problems. When I try to upload with Cute FTP Pro, nothing happens, then says "Control Connection Closed". I noticed in the instructions that I should set the default directory to public_html, but that directory doesn't exist on my site. Do I have to create it? Also, I have Zone Alarm Pro. Putting the site in the "trusted" zone made no difference. I have a Linksys router firewall, but FTP to other places is unaffected. Not sure where to look next. Any suggestions? --John Quote
Ninepatch Posted September 7, 2004 Posted September 7, 2004 John - 'public_html' is a directory that resides on the TCH server side. If you open your cPanel and go to File Manager, you'll find it listed there. That's where you'll FTP your files into, it's not a directory you need to create. I don't use Cute FTP so I can't offer much more help than that, but hope this much info helps a bit. Quote
TCH-Thomas Posted September 7, 2004 Posted September 7, 2004 If you dont find it in cpanel as Ninepatch say, submit a ticket to the techs (link on top of page), cause if there is no public_html from the beginning, something is very wrong. Quote
weasel Posted September 7, 2004 Author Posted September 7, 2004 Thanks! Got it working. Apparently the directions for Cute FTP weren't correct (or I was too tired and didn't actually read them). Once I set the FTP site to use FTP, not HTML, it worked fine. --John Quote
TCH-Bruce Posted September 7, 2004 Posted September 7, 2004 (edited) Welcome to the family, John. If you have any more questions don't be afraid to ask. Edited September 7, 2004 by TCH-Bruce Quote
Ninepatch Posted September 7, 2004 Posted September 7, 2004 Glad you got it fixed, John. The dreaded fuzzy-brain gets me all the time! Quote
TCH-Don Posted September 7, 2004 Posted September 7, 2004 Welcome to the Family John and your new home! We really are like family here. So if you need anything, just ask your new family! We love to help Quote
TCH-Rob Posted September 7, 2004 Posted September 7, 2004 Welcome home John. Glad you got things working. Quote
weasel Posted September 8, 2004 Author Posted September 8, 2004 Another TCH customer referred me to your site when I was thinking about starting my own web site. I was very pleased with what I saw. The price and service are stellar so far! --John Quote
TCH-Rob Posted September 8, 2004 Posted September 8, 2004 Ok guys, we got him. Time to stop being nice. Seriously, I am happy things are going well so far. Be sure to let us know if you need anything. Quote
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