miner2049er Posted July 21, 2004 Posted July 21, 2004 The previous thread I started "No Replies To My Pre-sales Emails " was closed by TCH saying that it was nothing to do with them - but I've just received an email that suggests TCH may be involved in the non-delivery of my emails to them. My current host has been very helpful in looking into this matter, and just now (July 21 2004, 6:45 AM PST) they sent me the following response, reproduced below. Does anybody have any comments? Thanks in advance, Simon. Support Team has responded to your help desk request. ----------------------------------------------- (Support Team) ----------------------------------------------- Time: 21-7-2004-4:51 : Totalchoicehosting seems to use firewall to block our mail server so our mail server cannot connect to their mail server to deliver email. ------------- Best regards, NetworksData Support Team support@networksdata.com Thank you, Help Desk Quote
miner2049er Posted July 21, 2004 Author Posted July 21, 2004 FYI here's a bounced-back email that I sent to TCH last week. The only editing I have done is replace my domain name with XXXXX to ward off spam email. Is there any useful information here? -----Original Message----- From: Mail Delivery System [mailto:Mailer-Daemon@jupiter.robustserver.com] Sent: Saturday, July 17, 2004 4:04 PM To: simon@XXXXX.com Subject: Mail delivery failed: returning message to sender This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: support@totalchoicehosting.com Connection timed out: retry timeout exceeded ------ This is a copy of the message, including all the headers. ------ Return-path: <simon@XXXXX.com> Received: from c-24-126-199-165.we.client2.attbi.com ([24.126.199.165] helo=any6y9npzqss39) by jupiter.robustserver.com with asmtp (Exim 4.24) id 1BlyAT-00057M-J2 for support@totalchoicehosting.com; Sun, 18 Jul 2004 09:00:33 +1000 From: "Simon Clarke" <simon@XXXXX.com> To: <support@totalchoicehosting.com> Subject: test 7-17-2004 4:00 PM Date: Sat, 17 Jul 2004 16:00:37 -0700 Message-ID: <000001c46c51$e03a3b80$a5c77e18@any6y9npzqss39> MIME-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook, Build 10.0.6626 Importance: Normal X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441 no message Quote
TCH-Rob Posted July 21, 2004 Posted July 21, 2004 Per Bill, the owner; We dont block any in bound email. We can not troubleshoot an email issue that does not belong to one of our customers. It would not be in our best interest to block email from outside hosts as that would keep us from getting new customers. You say you are happy with your host and that is fine but we can not just troubleshoot everyones email issues and unless staff comes in and says otherwise we will not continue this topic. By the way, your bounced message looks like a standard bounce. I see nothing that would lead me to believe we are blocking anything. Quote
miner2049er Posted July 21, 2004 Author Posted July 21, 2004 How can I determine the validity of networksdata.com response: Totalchoicehosting seems to use firewall to block our mail server so our mail server cannot connect to their mail server to deliver email. I.E. what questions can I ask networksdata.com about this statement? Quote
MikeJ Posted July 21, 2004 Posted July 21, 2004 Received: from c-24-126-199-165.we.client2.attbi.com ([24.126.199.165] helo=any6y9npzqss39) by jupiter.robustserver.com with asmtp (Exim 4.24) id 1BlyAT-00057M-J2 for support@totalchoicehosting.com; Sun, 18 Jul 2004 09:00:33 +1000 The only time we would block anyone is if that IP address was involved in abuse of our services. That is not the case with jupiter.robustserver.com at IP address 66.246.37.202, your sending mailserver. We have no blocks against that address. I obviously cannot test connectivity from your provider, but I can test it to your provider and it looks fine. Trying 66.246.37.202...Connected to jupiter.robustserver.com. Escape character is '^]'. 220-jupiter.robustserver.com ESMTP Exim 4.24 #1 Thu, 22 Jul 2004 00:45:49 +1000 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. If your provider wants to troubleshoot the connection, they can contact our support group through our help desk, or contact me directly if they want: mikej (at) totalchoicehosting.com or "tchgurumikej" in AIM or Yahoo instant messengers. Quote
Head Guru Posted July 21, 2004 Posted July 21, 2004 Our firewall is not blocking your Email Server. You might be interested to know that your server has been blacklisted on several Email Black List's. This is not the problem here with your email, however, it may be a problem for you in the future. http://www.samspade.org/t/rbl?a=66.246.37.202&r=on As Mike stated, have your host contact us and we can see where the problem is. Thanks Quote
miner2049er Posted August 2, 2004 Author Posted August 2, 2004 I still want to get to the bottom of this, as I'm not a person to sweep things under the rug. I guess it comes from being a video game programmer - when faced with very elusive bugs that have to found before the disc or cartridge gets shipped to 100,000s of customers. Here's the latest reply I got my from the originating host, networksdata.com. Though I have no idea what the tracing data means. Does anybody out there? They (networksdata.com) also add "it's Totalchoicehosting's responsibility to fix the problem". Each party seems to be blaming the other, and both seem to know their stuff (i.e. web hosting.) Could it possibly be someone in the middle causing problems? Thanks, Simon. -----Original Message----- From: support@networksdata.com [mailto:support@networksdata.com] Sent: Monday, August 02, 2004 9:36 AM To: simon@XXXXX.com Subject: {ND-2335} Help Desk Response Support Team has responded to your help desk request. ----------------------------------------------- (Support Team) ----------------------------------------------- Time: 3-8-2004-02:35 : We're sorry for the delay in responding to your ticket. However we are certain that the network on which totalchoicehosting.com resides has routing problems and thus a connection between our server and theirs cannot be established. The result of a traceroute to totalchoicehosting.com is below: # traceroute totalchoicehosting.com traceroute to totalchoicehosting.com (69.20.61.172), 30 hops max, 38 byte packets 1 69.57.160.1 (69.57.160.1) 1.019 ms 35.119 ms 4.760 ms 2 69.9.165.1 (69.9.165.1) 1.389 ms 1.375 ms 1.341 ms 3 GigabitEthernet3-0.GW2.EWR17.ALTER.NET (157.130.3.121) 4.351 ms 316.475 ms 8.714 ms 4 0.so-6-0-0.CL1.EWR6.ALTER.NET (152.63.28.46) 10.232 ms 4.866 ms 11.733 ms 5 0.so-4-0-0.TL1.NYC9.ALTER.NET (152.63.0.173) 4.431 ms 4.312 ms 4.413 ms 6 0.so-1-1-0.TL1.DCA6.ALTER.NET (152.63.1.117) 236.562 ms 8.839 ms 8.267 ms 7 0.so-6-0-0.XL1.DCA6.ALTER.NET (152.63.38.70) 8.538 ms 11.453 ms 8.493 ms 8 0.so-6-0-0.GW6.DCA6.ALTER.NET (152.63.41.221) 8.005 ms 8.274 ms 8.212 ms 9 * * * 10 vlan901.core1.iad1.rackspace.com (69.20.1.10) 10.334 ms 10.430 ms 10.744 ms 11 aggr2a.iad1.rackspace.com (69.20.2.7) 11.297 ms 11.119 ms 10.630 ms 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * ..... Interestingly, the problem only happens with totalchoicehosting.com, we can connect to 69.20.61.171 and 69.20.61.173, which are on the same subnet as totalchoicehosting's IP, just fine. We are afraid that we can't resolve this issue for you, it's Totalchoicehosting's responsibility to fix the problem. If you still have questions regarding this issue just let us know. ------------- Best regards, NetworksData Support Team support@networksdata.com Quote
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