Bandwidth And Help Desk Problems

[TCH-JimE]

Hi,

 

I have the following problems

 

A) Bandwidth, although AWstats records it, clicking on bandwidth in CPANEL means that only root directory for my dot.com is shown, all my subdomains are at zero bandwitdh which i know is not true! Bill did email me to say that he "pushed" the stats, but nothing appeared :-(

 

Each time i try to access your help desk I get:

 

TotalChoice Hosting: Error

 

Verification Error - Record Missing Password Or Key

 

So it means I can't even log on. All my cookies have been cleaned out otherwise I would raise a ticket on this!

 

Assistance please (although i know you guys do all the best you can do, so whenever you have a few minutes, its not a priorioty!)

 

James

[Lianna]

James,

 

If you can't get into the helpdesk, try online chat with one of the support or last resort, please email tony@totalchoicehosting.com.

 

Thanks.

Lianna

[TCH-JimE]

I would chat but its banned at work, we have enough problems keeping the students from doing it, let alone doing it ourselves.

 

I will email tony!

 

James

[Lianna]

I understand about the banning of chat, but on the support page for TCH, there is an online chat option that is solely for chatting with us. Seems there are a lot of companies now going to an online chat support option (including McAfee and Earthlink to name a couple). Also seems to me, this is not really a chat per se as would be banned by your work. I completely get how Y! Messenger, AIM and MSN Messenger would be frowned upon, but support channels that directly connect may be acceptable....(or maybe should be...).

 

My two cents.

 

Lianna