Boojum Posted June 1, 2004 Posted June 1, 2004 Yesterday, after purchasing a new domain name (solidarityalliance.com), I went on to order a second TCH account. The order was completed in what appeared to be sufficiently good order, and I received the order confirmation e-mail at 5:26 a.m., May 31, 2004. This included the following: You will receive your account information including username, password, and IP address within 24 hours of the receipt of this email if you are paying by credit card. Now, I am of course aware that it hasn't been much over 24 hours. But I also remember that when I set up my first account here, it took only a few hours to process. My purpose, therefore, in writing this is not to criticize but to express concern and to request any available information on the status of my account. Quote
TCH-Rob Posted June 1, 2004 Posted June 1, 2004 Boojum, That kind of information can not be answered in the forums. Please open a help desk ticket to get the status of your order. Quote
Boojum Posted June 1, 2004 Author Posted June 1, 2004 (edited) Two observations: 1) I note from the "Posted on ..." times for my post and Rob's reply above that they are shown as "5:01 AM" and "5:21 AM," respectively. I wish to point out that my reply was posted from my computer at 6:01 a.m., PDT. I note this merely for documentary purposes. 2) I have followed Rob's advice. I opened a help-desk ticket at 6:29 a.m., PDT, to which I have as yet seen no reply. You must be aware that high performance logically yields high expectations, so you can only blame the general excellence of TCH's service for any apparent impatience you may perceive on customers' part. Incidentally, two posts ago, I lauded TCH's superlative performance, service and ethics. Please don't belie my praise. Edited June 1, 2004 by Boojum Quote
TCH-Thomas Posted June 1, 2004 Posted June 1, 2004 On question 1: Did you set your time in forum control panel correct? Quote
Boojum Posted June 1, 2004 Author Posted June 1, 2004 I did have it set to the correct time zone, but had not been aware that I needed manually to check a modifier box to acknowledge daylight-savings time. Thanks for the reminder. Quote
Boojum Posted June 1, 2004 Author Posted June 1, 2004 I just received the account-information e-mail a few minutes ago. Thank you, Michelle, for taking the time to reply and set my mind at ease. Rock Sign Quote
DarqFlare Posted June 1, 2004 Posted June 1, 2004 Yeah, I've had odd times happen in here as well. Quote
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