Email Question

[JeffC]

We pointed Network Solutions to our new TCH DNS yesterday and 24 hours later, our web and ftp addresses are fully resolved. However, email is not working. When I set up the Outlook account and test it, I get "Unable to logon to the outgoing mail server (SMTP). Please verify your SMTP server and - if your SMTP server requires authentication - the authentication information on the 'More Settings' page."

 

Well, my settings all seem to be correct. Both my POP3 and SMTP servers are set to "mail.****" and I have checked the "My outgoing server (SMTP) requires authentication" (also "Use same settings as my incoming mail server").

 

Should it take longer for email to resolve itself? I thought resolving sort of happened at the same time.

 

Thanks, everyone.

[TCH-Bruce]

It could take up to a week. It's possible that it seems propogated today and tomorrow it may not. Depends on which DNS server you happen to connect to when making a request.

[JeffC]

Thanks, Bruce.

 

Unfortunately, our previous mail servers (with the same names), are not responding either. Huh?

[annie]

Set up two different accounts in your mail program, each with the IP number of the server as the POP3 address, instead of the domain name. Works just fine even after the domains have propagated, and lets you collect mail from each in the interim.

 

Oh, and you will get mail coming through your old server weeks from propagation starts. Especially spam.

[JeffC]

Ok, thanks Annie, I did that, but it still reports the same error message when testing settings. What about the SMTP setting; that seems to be the problem.

[TCH-Rick]

Sounds like your ISP is blocking port 25 to external mail servers. You can set up Outlook to use port 26 under the Advanced settings rather than port 25 and that should fix it.

[annie]

SMTP server should generally always be the SMTP server for your ISP.

 

It's possible that TCH has a setup for SMTP, but I haven't used it myself.

[JeffC]

Still same problem.

 

Settings: both POP3 and SMTP set to IP Addr (66.235.xx.zzz), SMTP port set to 26, SMTP requiring authorization.

[annie]

Then switch outgoing over to using your ISP's SMTP server instead for the time being.

[Deverill]

Go to the TCH Help Site page on email setup.

 

There is a box to check for SMTP authorization. In Outlook it is in the account settings - outgoing server - "My outgoing server (SMTP) requires authentication" and click on the "Use same settings as my incoming mail server."

 

Your last message makes it sound like it's not checked and TCH's email servers won't allow anonymous email relays for spam reasons.

 

Let us know if it doesn't work or you already have it checked.

[JeffC]

I do have the SMTP Authorization Required checked. I've also tried port 26.

 

Using any combination of IP (66.235.xxx.yyy) or mail.**** in the SMTP server location will not work. Any thoughts would be very, very much appreciated.

 

I'm using "mybox+****" as my username login (and also for the SMTP authentication). Is that correct?

[TCH-Rick]

You might try using mybox@mydomain rather than using the + sign. Submit a Help Desk ticket and we can test it and be sure that the server is working. I would also try deleting the account from Outlook and set it up fresh.

[JeffC]

Thanks, Rick...I submitted a ticket.

[TCH-Rick]

It does look like propagation is not complete. I was able to send mail through the account using the user@domain.com format for the username and using the IP address as the pop3 and smtp hosts. I would try using a different email client as well just to rule out Outlook as the source of the problem. Even using Outlook Express can help determine if something is wrong with Outlook.