Email

[natimage]

OK...maybe I'm missing something very basic here...but I'm missing it none-the-less!!

 

Last year I built a site for the hospital I worked for. They hosted with a local hosting provider up in Colorado. Within the past month I talked them in to letting me take over the hosting on my reseller account. Got that all set up and DNS propogated yesterday I believe.

 

The hospital wanted to continue to use that local provider for email accounts. Now...this morning I discovered the default mail that was set up for their account contains over 400 emails...25MB of space it's taking up!

 

Am I confused about how things work or is there just some glitch that needs to be fixed?

[btrfld]

Hi Tracy.

 

I believe that new accounts are set up so that all undirected mail goes to the main email box. That's probably why it's filling up.

 

Have you set up an MX record to direct mail for the account to the old mail server? It's in WHM, toward the bottom of the left-side menu. I think that's how you keep mail going there instead of accumulating on the server here.

 

Some guru please set Tracy straight if I'm wrong.

[natimage]

No, you are not wrong. I submitted a help ticket and they told me what they needed. Unfortunately, I won't be able to get the information until I can get hold of the hospital's IT guy. He's out for the day!!

 

Thanks for the response!!

[DarqFlare]

Wow Tracy... Gotta get ahold of their IT guy for a lot of stuff, 'ey?

[natimage]

Well...ordinarily I would have contacted their previous hosting company to get the info. myself, but I did not know what conversations had transpired between them. Curtis (the IT guy) is great, but often they have him so busy that he can't see straight. I didn't want to take the chance that he hadn't talked to the previous host as they are still getting other services from them!!

 

It is a pain, though to have a problem and have to wait on someone else to get the information so you can fix it!!! I still haven't heard from him with the info...