Guys, I hate to say this, but TCH tech support is no longer reliable.
Up until recently, tech support by e-mail support has been very reliable. Now there appears to be a language barrier that causes severe communication problems.
As a result, anything but the simplest request is bungled -- not through lack of effort -- but through a plain old inability to communicate.
The problem is made worse by the fact that each time I follow up, tech support seems to treat the question as an entirely new issue. Thus, they have no history of what they've advised or attempted in the past.
I'm going to post my particular tech issue in a separate thread and see if the user community can provide some direction.
Meanwhile, I hope you'll explain to the community what recent changes you may have made within your tech support department.