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TCH-Carl

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Everything posted by TCH-Carl

  1. Tommy, thank you for your continued feedback and for being a part of TCH family
  2. Attacks that we saw on our network yesterday was not from a single source. It came from thousands of IPs, flooding the network and chocking the bandwidth. So tracking it back to the actual attacker(s) is nearly impossible. Such attacks are not common when you manage an infrastructure like TCH. We have seen it in the past and 99% of the time it gets thwarted on the network edge itself. It all depends on how fast we can isolate the attacker requests from legitimate ones and then filter them off our network. As you have guessed it there is no out of the shelf solution for this, and has to be worked case by case. We have implemented everything we have gained mitigating these attacks onto our security rules and will continually prep it up so that our network remains robust. As to why they do it, there could be any number of reasons like a grudge on a particular site / owner, competition by other firms, or just attackers trying to get a high. What we can assure you is that we are here if things go wrong and would request all our clients to be patient and understanding while such attacks occur and give us time to get things right.
  3. Please use the link given below to submit the ticket. https://ssl.totalchoicehosting.com/supportdesk/index.php?_m=tickets&_a=submit&step=1&departmentid=3 Kindly ensure everything is filled correct and that you use an email account that is valid and working so that we can get back to you.
  4. Kindly note that the squirrelmail installation at http://YOURDOMAIN/sqmail was a custom installation we maintained so that clients could access their emails while traveling and / or if the webmail port 2095 is blocked. CPanel introduced Proxydomains which would port all requests coming to port 2095 to the standard http port 80. The url for this proxy access is http://webmail.YOURDOMAIN/ Since cpanel itself is supporting what we originally intended, we have started to depreciate this custom installation from our servers. That is why our tech told you to use the non-proxy link for webmail. CPanel too can be accessed via proxy instead of default port 2082 via http://cpanel.YOURDOMAIN Let me know if you have further questions.
  5. Mike, thank you for the kind words. We hope the new server will help you grow even more.
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