borfast

I already had a hosting account with TCH and I always thought their service was great. Today I bought a reseller account and they had it set and ready to use in less than 2 hours!! TCH is definitely the best webhosting company I've worked with. Ever! Congratulations and keep up the EXCELLENT work guys!!

Hi everyone. I'd like to know if there's a way to access the raw log files through FTP instead of downloading the .tar.gz from Cpanel. I'm asking this because I got myself a nice program to generate statistics and it has the option of getting the log files through FTP, taking care of organizing them on my hard drive and deleting repeated entries, etc, etc... If this is not possible, is it possible to have the .tar.gz file sent to me automatically by e-mail every month, by using a cron job? Thanks in advance. Raul

Since the phpMyAdmin instalation that you already have in your account is part of cPanel, you can only log into it with a cpanel username and password. In other words, you'd have to give your friend your Cpanel username and password. On the other hand, you can install phpMyAdmin by yourself and create separate usernames and passwords for it. One way that I can think of doing it is protecting it's directory with Cpanel's directory protection feature. It asks you for a username and password to protect the directory, so you could set it up so your friend could access it without needing your cpanel username and password. Anyway, the tech guys will surely be able to help you more. Good luck

I've sent the e-mail. Thanks Tony.

Well, first of all, welcome to the family About building your webpage, you can try searching google for tutorials. Try search phrases like "web page building tutorial", "html tutorial" or "webdesign tutorial". You'll find lots of information regarding this Good luck!

Humm... a domain is required to register an account? But yesterday, when browsing for an answer to this matter, I found this thread, in which spitwad says an account doesn't necessarily need a domain name... What about the account transfer idea? Is it possible? The idea is to transform my normal account into a reseller account so I can use the same domain name. I would submit a help desk ticket if I had access to it but I'm still waiting for someone to send me my username and password, since I didn't receive any e-mail with that information. Please help me, I'm starting to get a little short on time... Thanks. Raul

Hi everyone. I already have an account on TCH but now I want to buy a reseller account. When I was already filling the request form, I blocked when I arrived at the domain field... Since I don't want to set up a website promoting my hosting services (I'll work on a more personal basis) I don't think I need a domain name for my reseller account... although it would be nice, of course... So my question is: can I upgrade my normal account to a reseller account, making the necessary adjustments to the payment, of course? Basically, the idea is to take the remaining money I paid for my normal account, put it into the payment for the reseller account, pay the remaining difference and transfer my current account and it's contents to my reseller account. Is this (or something similar) possible? If so, what do I have to do? I'm in a bit of a hurry, since I already have some people who want to host their websites with me. I know I should have taken care of this earlier but as a good portuguese citizen, I always let things drag until the last minute... tongue.gif Thanks in advance. Raul

There's several ways around that problem, I think. 1 - You can configure the webserver so it won't let anyone access .inc files; 2 - You can put all your .inc files in a protected directory to which no one has access; 3 - You can use .php extensions, just like you said. AFAIK, you can even combine them for added security but maybe you don't need to go that far. If you want a simple solution, use .php extensions. Just be careful with what you put inside, remember that anythingg that the script outputs, will be visible in the webbrowser. If you want to use .htaccess, I'm not a genius at that, but google is... http://www.techtutorials.com/tutorials/uni.../htaccess.shtml EDIT: Ooops... I forgot to mention that TCH does let you use .htaccess.... sorry about that. Thanks Lianna.

Biesma, Junior already told you what you need to know but I'd like to add just a little thing: "He who asks is a fool for five minutes, but he who does not ask remains a fool forever." - Old chinese proverb Meaning: just because you don't have experience on this webhosting world, it doesn't make you an idiot. This is no rocket science. In time, you'll learn Welcome to the family

OK, cool! Thanks, guys

OK, here's a little explanation: mod_gzip is an Apache module, just like rayners said. It checks whether the client's browser supports compressed pages and if so, it compresses the data before sending it to the client. Oterwise, it will serve the plain 'version' of the page. It helps reduce bandwidth usage and causes little strain on the server (contrary to what many people think). Here's a link where you can read a little more detailed explanation: http://www.sitepoint.com/article/1029

Hi everyone. I was wondering if mod_gzip is installed in TCH's servers and if so, is it enabled or do I have to enable it for my site? And how do I do it? Thanks

Hi everyone. Since I switched to TCH (at the time it was still SNH ), I've been pointing everyone who needs to host a website, to TCH. Many of these people say they filled the referrer field with my nick (borfast). So I was curious - is there a way to know how many and which people referred me?

No problem, Lianna. I'm not in that much of a hurry I guess that's all I need to know. Well, at least for now... Thanks a lot Raúl

I'm sorry to insist but could someone please answer my questions? I'm going to have to make a decision soon and I'd like to be well informed. To make things simple, here's all my questions grouped in a list: 1 - If I buy a semi-dedicated server, can I upgrade my account to a normal dedicated server later on? 2 - I suppose that with a dedicated server I can host as many domains as I want, am I correct? On the dedicated servers page it only says "Your Own Domain Name --- YES" so I'm not sure if I can host as many as I want or just one... 3 - What exactly do you guys manage in the fully managed packages? Do you only install the OS or do you also install Apache, PHP, MySQL, etc... ? And do you apply patches, etc, or do I have to do it myself? Thanks again and forgive me for being such a pain

I think the MySQL server is running on the same machine as the user's files. To access the server in a script, I have to set the database server to localhost, so it means the server is running on the same machine. But you should wait for an admin to confirm that.

I like FastStats: http://www.mach5.com/products/analyzer/ I think Webtrends is also pretty good but IIRC, when I was looking for an analyzer, it was too expensive for my taste...

It seems I always forget to ask something... Besides the other questions I posted above (could someone answer them, please?), I have one other question for you about dedicated servers: what exactly do you guys manage in the fully managed packages? Do you only install the OS or do you also install Apache, PHP, MySQL, etc... ? And do you apply patches, etc, or do I have to do it myself? (I suppose I'll have to do these myself...) Thanks again

OK, that's what I thought Just a heads-up: on the dedicated servers page you have: "* Semi-Dedicated Servers are shared with no more than four clients." but you said no more than 5 other clients. If you weren't mistaken, then you have a small error on the dedicated servers page. Anyway, thanks for all the information I'm almost sure I'll buy a semi dedicated account. One last thing I forgot in the last message: If I buy a semi-dedicated server, can I upgrade my account to a normal dedicated server later on? Thanks again *edit* I'm sorry, I forgot one other thing: I suppose that with a dedicated server I can host as many domains as I want, am I correct? On the dedicated servers page it only says "Your Own Domain Name --- YES" so I'm not sure if I can only host one...

OK, I've got one more question about this, since I'm trying to decide whether I go for a dedicated server or not: How does the "semi-dedicated" package works?

Thanks! Heading for the registration now...

Hi everyone. I'm planning on subscribing another account at ***** to use with a .PT (portugal) domain name. I was already making the order when I noticed there's no option for .PT domain in the domain extension list. I suppose there's no problem about hosting a .PT domain with you guys but which option do I chose when specifying my domain name? Thanks in advance.

That's OK, no problem there What I didn't understand was the second answer I received...

OK, I sent the help desk ticket and it was answered: But since David only deleted the /.trash/catalogs directory, I still had the /catalogs directory to delete, so I went ahead and reopened the help desk ticket, explaining the situation and asking them to delete the folder. Here's the answer I got: What do you consider a "true FTP client"? Is the Linux FTP command line client that I used good enough or do I have to use SmartFTP (which I also used and many people on this board seem to love)?... I really didn't get if this answer was ironical or if Mr. Hakim didn't read the previous note I sent, explaining that I also used an FTP client, not only the cPanel's File Manager...

I sent the helpdesk ticket. Thanks again