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Everything posted by TCH-Bryan

  1. Restore complete. The server is all new hardware, able to give you very high performance and stability for years to come. If you are having any issues, please open a ticket via our Help Desk so that our techs can check it out and assist you. Thank you for your understanding and patience while this was being worked upon.
  2. Restoration is still continuing. Getting closer to normal. Please hold on for further updates.
  3. The restoration is still in progress. This is taking longer than originally expected, although no issues are detected. Our NOC team has made some changes to the setup to improve performance and restores are now progressing quicker. Thank you for your patience.
  4. cPanel install and server prep are completed. We are starting the restore of the backups now.
  5. We have been seeing drive issues with the server over the last couple of hours. In spite of disk checks the server continues to be unstable and so we have decided to do a restore to entirely new hardware. We will be using the backup that is available on the secondary disk. The brand new server has been provisioned and currently we are preparing this server to restore the accounts. cPanel is installing now.
  6. We have taken this server (goose.tchmachines.com) down for an emergency disk maintenance. We will update this forum post when the server is back online and all services restored. We thank you for your patience and apologise for any inconvenience.
  7. Hi Erin mysql_pconnect extension was deprecated in PHP 5.5.0, and it was removed in PHP 7.0.0. This issue was occurring because your site was set to use our default PHP version, which we recently changed to PHP 7.3. You can view our announcement of this change and how to select a different version at https://blog.totalchoicehosting.com/2020/03/notice-default-php-version-change/ To correct this for your sites, we have set your site to use the older PHP 5.5 version via cPanel and it appears to be loading fine. I recommend contacting the author of your script to see if they offer a newer version that supports PHP 7. Please check and if you are still facing any problem, submit a ticket at https://support.totalchoicehosting.com/ and select department as technical and mention the issue to be resolved. We will be glad to help.
  8. Hello, We will be changing the default PHP version on our Shared and Reseller servers to 7.3 on March 9th, 2020. PHP 7.3 has been around long enough and has already become widely compatible with different CMS’s, themes and plugins. Currently, the default PHP version is set to 5.6 which as many of you will know, is now end of life and unsupported by the developers. This change to PHP Version 7.3 will only affect domains that have not explicitly set a PHP Version. If you are running a PHP based website or application and you have kept it regularly updated to the latest version, you shouldn't expect to see any problems. However, if you are using old, outdated PHP scripts that require PHP version 5.6 to run, your website will most likely stop working unless you take action. You can explicitly set the version of PHP you want to use. We provide PHP versions from 5.4 to 7.3 and you can select the version yourself by using the Multi PHP Manager in your cpanel interface. As always, if you have any other questions or concerns about this change, please don't hesitate to reach out to our 24/7 Technical Support team via ticket or live chat
  9. This maintenance work has been completed. If you are experiencing any issues with your service, please don't hesitate to get in touch with our helpdesk.
  10. Please be informed that, the scheduled maintenance has been started.
  11. TCH Family, Please take note of the below maintenance notification: Location: 319 Executive Drive (TYM1) Start Date: 2020-02-23 17:00 Eastern Time End Date: 2020-02-23 21:00 Eastern Time Work Window: 4.00 Hours Status: Scheduled Risk: Impacting; expect downtime to occur during the planned window. Maintenance Type: Network Infrastructure Upgrades Reason for Work: IPv6 Implementation / Increasing Fault Tolerance Description of upgrades: Adding new IPv6 Allocation. Also, increasing fault tolerance at our border with upstream peering points. Description of Preventative maintenance: We will be adding a new allocation of IPv6 Internet Address Allocations to our network. In addition we will be increasing fault tolerance across our border routers. Thank you for your understanding during this Planned Maintenance Window. You may direct any questions or concerns to our support team
  12. Phase one of our maintenance has been completed. All services have been restored and are operating normally.
  13. TCH Family, Please take note of the below maintenance notification: Location: Troy, Michigan Data Center Start Date: 2020-02-08 22:00 Eastern Time End Date: 2020-02-09 02:00 Eastern Time Work Window: 4.00 Hours Status: Scheduled Risk: Impacting; expect downtime to occur during the planned window. Maintenance Type: Network Infrastructure Upgrades Reason for Work: Increase bandwidth capacity & preventative maintenance Description of upgrades: Data Center and Network staff will be adding additional bandwidth capacity to our core network. This will increase available bandwidth by 500%. Includes replacing core routers with more robust and new model units. Also, upgrading peer connecting equipment to facilitate handling new bandwidth. Description of Preventative maintenance : Includes replacing all Power Distribution Panels that feed the core networking gear. Also replacing end of life switching gear on selected racks. Thank You for your understanding during this Planned Maintenance Window. You may direct any questions or concerns to our support team
  14. To get update notices of your new server, please click "Follow This Forum" on rouge forum thread. Note that you need to be signed in to the forum to view the "Follow this Forum" link. If you are not already a forum member, create a new login and password.
  15. Migration Complete! If you have not corrected the name servers of your domain, please modify them as instructed below. ---------------------------------- CASE 1: ns1.totalchoicehosting.com & ns2.totalchoicehosting.com ---------------------------------- No action required ---------------------------------- CASE 2: Other name servers ---------------------------------- replace all instances of the old IP address ( ) to the new IP address ( ) in your domain's DNS zone file or change name servers to ns1.totalchoicehosting.com & ns2.totalchoicehosting.com Please note donuts (old server) will be taken offline in couple of days, after which data will be removed permanently and not retrievable. If you encounter any problem with your account after this migration, please contact us immediately.
  16. As part of the upgrade plans TCH has for our server farm, we will be migrating all accounts on this server to a new server over the next two days. The current hardware on donuts has served us well over the years but it’s time to move to bigger and better hardware. This would provide you with more power, stability and potential to further expand your business. The new server is on the same DNS cluster, the sites will work fine as soon as the migration is complete. Since this is a completely new server, all accounts WILL be getting a new IP address. You still WILL NOT need to make any IP changes or DNS modifications from your end if you are using our nameservers. If you are using external nameservers or po i nting the domain via IP from outside, you will need to update the IP to the one mentioned below. old IP :: new IP :: If you are using server hostname or server IP as the incoming/outgoing mail server in your email client, you will need to update your mail server settings to point to the new server. old host name :: donuts.tchmachines.com new host name :: rouge.tchmachines.com We would request you to take the above maintenance into consideration & plan your activities accordingly. As always our technical support team will be online to attend your queries.
  17. Hello, The server is now back online and stable. Please open a ticket if you continue to have issues.
  18. Hello, We have taken the server down for an emergency maintenance, we hope to have it back online shortly. Please stand by for updates.
  19. Hi Rowan, This issue should now be resolved. Your local version of php.ini (/home/USERNAME/php.ini) was overriding the date_default_timezone_set function. I have changed date.timezone value in that file to "Europe/London". Could you please try again and let me know if the problem persists?
  20. The maintenance is now complete and the Help Desk is back online. We thank you for your patience.
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