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About TCH-Bryan

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  1. Hello, The server is now back online and stable. Please open a ticket if you continue to have issues.
  2. Hello, We have taken the server down for an emergency maintenance, we hope to have it back online shortly. Please stand by for updates.
  3. Hi Rowan, This issue should now be resolved. Your local version of php.ini (/home/USERNAME/php.ini) was overriding the date_default_timezone_set function. I have changed date.timezone value in that file to "Europe/London". Could you please try again and let me know if the problem persists?
  4. The maintenance is now complete and the Help Desk is back online. We thank you for your patience.
  5. Our help desk will be down for maintenance from 09:30pm to 11:30pm (EST) on December 3rd. If you need any assistance from our support team, feel free to contact us using live chat. You can find link for Live Chat Support on our website :: http://www.totalchoicehosting.com.
  6. We are having network switch down and this results some of our servers went down. Our data center team is on the route to fix this issue at the data center facility. We will continue to provide updates. We thank you for your patience and apologize for any inconvenience. Following servers are effected :: alderaan.snhdns.com boba.tchmachines.com chicago.tchmachines.com corellia.snhdns.com data.snhdns.com dayton.tchmachines.com detroit.tchmachines.com enterprise.tchmachines.com jarjar.tchmachines.com laforge.tchmachines.com organa.snhdns.com skywalker.tchmachines.com tintin.tchmachines.com triton.tchmachines.com worf.tchmachines.com
  7. Hi David, The permission on the folder /home/username/public_html/lx/ was insufficient. I have corrected it now and verified it is working fine. Please check it out
  8. Hi James, You can access your account on our servers before the DNS propagates using the following details. Temporary website access:: http://serverIP/~username Temporary cPanel access:: http://serverIP/cpanel Login with the account's cPanel username and password. Temporary FTP Access:: Use the Server IP as FTP address/host Kindly note that you should replace "server IP" and "username" with the IP of the server hosting your account and the cPanel username of your account, respectively. You server IP and user name can be found in the "Welcome email" that was sent to you when your hosting account was created.
  9. Glad to know everything is sorted now. Thanks for your update.
  10. Hello, Sorry to hear of your difficulties. However, you have not provided enough information for us to investigate our own logs to see what might be causing the problem. We need the full header of any such recent email with nothing removed. In order to keep this information private, please submit a ticket at https://support.totalchoicehosting.com/ and select department as technical and mention the issue to be resolved along with the full header, your Cpanel Username and password. Thank you for your cooperation and we await your ticket.
  11. Hello, It seems you are still using wrong name servers, you will have to update your domain name information with the following nameservers ns1.totalchoicehosting.com ns2.totalchoicehosting.com If you want us to change them for you,Please update your ticket with domain control panel user-name and password, so that we can assist you further.
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