Head Guru

This maintenance has been successfully completed. If you require any assistance, please let us know.

Hello, We have completed the restoration of all user accounts on the new server. This concludes our emergency maintenance. Thank you for your understanding.

Hello, I wanted to give an update. The hardware on this server has suffered a fatality and we are going to be restoring all the accounts from backups to a new server. Since we have servers at the ready, the restore is already in progress. We will update as we move along. Thank you

Hello, We have successfully completed the Power Maintenance. All services have been restored. Thank you for your understanding. Happy Hosting Bill

Hello TCH Family, NoSpam UI interfaces were back online as of 8:10AM EST this morning. As part of the enablement of the UI please be aware of the following: Quarantine reports – Links in prior reports will not be actionable, all future reports will work as normal. Any required mail in previous reports can be released via the UI. TCH would also like to reassure our NoSpam users that there was no interruption to mail processing during this time. We apologize for the interruption in service and will provide further updates on the matter in due course. Thank you for your patience and co-operation.

I am sorry for the long delay. We ran into some issues. However, the restoration of accounts has started.

The maintenance for this server has started. We will update this post as we roll along. Thank you for your understanding and patience as we improve our infrastructure.

This maintenance has been completed successfully, and all services have been restored. If you are facing any issues, please feel free to open a ticket at MYTCH. I appreciate your understanding as we enhance and upgrade our services.

This maintenance has started. We will update this forum post as we move along. I appreciate your understanding as we enhance and upgrade our services.

Please be advised that we have found it necessary to reschedule the UPS maintenance planned for tomorrow. New notices will be posted when a replacement date has been chosen. Thank you

Hello, I am pleased to announce that this maintenance window has been completed successfully. If you are facing any issues, please open a ticket in MYTCH.

Good Morning TCH Family, We have started the maintenance window for the server. Updates will be posted to this thread as we move along. Thank you for your understanding as we work to upgrade our services.

This maintenance is complete. If you have any questions please feel free to let us know. Happy Hosting!

We have started on this maintenance. Thank you

Hello, We have run into some issues with the migration, so we have decided to reverse our plans and bring the old server back online. Our team will review the new server and determine the issue, and once this is done, we will revisit this migration at a later date. We are very sorry for this unforeseen issue, and thank you for your understanding.

Hello, Any emails that would have been sent to the server during the outage would be retried by the sending server; typically, this is not an issue.

You are welcome and thank you for your understanding

Accounts are restored in alphabetical order based on the username of each account. We are moving through accounts as quickly as possible. This migration is to an entirely new major distrubution of the operating system, which there is no upgrade path for. Thus the restoration of accounts is required. I do not have an estimated time for completion.

We have started account restorations at this time.

We have completed the installation of the software stack and are working towards starting account restorations. So far so good. I will update shortly.

Good Morning! We have started the maintenance on this server. I will update things as we move along.

This maintenance has been successfully completed. All services have been restored. If you have any issues please open a help desk ticket and we will be more than happy to assist you. Thank you!

The restoration of accounts has been started. Things should go pretty quick, I will post another update shortly.

Good Morning! We have started the new maintenance window on this server. Updates will be posted as we move along.

We have completed the migration of all accounts on this server to new hardware and software stack. All services have been restored. If you have any issues, please feel free to open a help desk ticket. Happy Hosting!