Ftp To A Subdomain

[wigoweb]

Hello,

 

I created a sub-domain on an account.

 

commtwp.improvelearning.com

 

I can ftp to improvelearning.com, find the commtwp folder and upload files.

 

My browser can go to commtwp.improvelearning.com and display the single page I have there.

 

I set up my ftp program, fetch on my Mac, to the following:

 

Host: commtwp.improvelearning.com

 

User id: commtwp

 

Password: password established in cPanel for user commtwp

 

I tried Directory: www and I tried leaving Directory blank.

 

Neither one let me in. I get the message, Error on Password, user authentication failed, sorry.

 

I want to give access to the commtwp.improvelearning.com subdomain without giving access to the improvelearning.com domain.

 

Can I do this?

 

Maybe I need to do something else in setting up the subdomain. I created the subdomain in cPanel and waited for it to propagate. Then, I created the ftp account for commtwp in cPanel.

 

Thanks

[wigoweb]

Sorry about this posting.

 

After I posted, I went back to try again. On the FTP Account Maintenance page, I noticed the following:

 

When logging into the ftp server please use the username exactly as it appears below. If the username includes a "@", make sure to include it when logging in. Example: Use "john@doe.org" and not "john".

 

So, the mistake was mine. I didn't read carefully enough.

 

The user name needs to be commtwp@improvelearning.com rather than just commtwp which is what I was using out of habit.

 

Maybe this will help someone else.

 

Thanks

[TCH-Don]

Glad you figured it out,

it can be confusing.

 

So to summarize:

 

in cpanel,

create the sub-domain,

then create the ftp account.

 

Then for ftp setup:

 

Site name:

anything you want to describe the account

Host:

ftp.example.com

user name:

xyz@example.com

Password:

********

remote directory:

is left blank

 

This will take the ftp user to the sub domain and will not be able to access the rest of your account.

[wigoweb]

Thanks for the follow up.