GroovyFish Posted February 10, 2004 Posted February 10, 2004 I have a folder set up on my website that I have web protected. However, one person cannot seem to access the folder with the login and password I set up. I have tested it and it works fine for me. Is it possible that a firewall could be blocking his access? Thanks! Quote
MikeJ Posted February 10, 2004 Posted February 10, 2004 Doubtful if he's being prompted for a username and password. 99% of the time I have experienced this problem with someone before, it was because the user was not typing in the username and password correctly. Make sure he is typing exactly what you have setup. Quote
GroovyFish Posted February 10, 2004 Author Posted February 10, 2004 Thanks Big Gorilla, I did have him double check, and he even copied and pasted the username and password in from my email to him, but still no luck... I am stumped, so I am open to any other suggestions Quote
ThumpAZ Posted February 11, 2004 Posted February 11, 2004 If you are not serving it on an uncommon HTTP port, then it is very doubtful that any firewall is blocking him. Can he access other areas of the site without problems? I ask this because script blocking could be a culprit. Also, your own blocking rules could be catching him. Also, can you describe the steps he takes and the screens returned to him. These can be important from time to time. You could try setting up an new UN and PW in a simple manner (all lower case, blah blah blah) and see if that new account/lack of complexity to rule out mistakes does the trick. Even with cut n paste, it could still give issues (say an HTML/Rich Text email message is somehow copying in formatting along with the expected characters). Good Luck -Glenn Quote
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