mr0w1 Posted January 21, 2004 Posted January 21, 2004 i purchased a plan on the 10th, and got 2 emails. one had the subject line 'Your Order With TotalChoice Hosting' and the other 'TOTALCHOICE HOSTING Transaction Confirmation, XID: XXXXXXX'. are these the only two emails that i'm going to get? with my last host, i got one w/ all of my account info, like IP, dns info, and password stuff. i just needed to know what to do next. thanks Quote
TCH-Thomas Posted January 21, 2004 Posted January 21, 2004 (edited) You should be getting a email with all dns and other info if purchase has been confirmed. Could take up to 12 hours. If you havent received it by now, submit a help desk ticket. -Thomas Edited January 21, 2004 by Tonsa Quote
Lianna Posted January 22, 2004 Posted January 22, 2004 Yes, submit a help desk ticket to request a resend of the email with account info. SIDENOTE: If during signup for hosting, you enter an email address that is directly associated with the domain that you've chosen to host with us, you will probably not get the email!!!! Example and explanation: Say I buy a package at TCH for randomsitename.com and I list my email during purchase as me@randomsitename.com. Because randomsitename.com will have an account created on the server here before the email is sent, the email will be sent to your account HERE. The problem with this is, without that email, you don't know how to access your account HERE, so you can't get the info to access your account HERE.........circular reference! (mr0w1: not saying this is what happened to your email, but this is the most common issue with new account setups that don't get the email.) Quote
TCH-Thomas Posted January 22, 2004 Posted January 22, 2004 mr0w1: not saying this is what happened to your email, but this is the most common issue with new account setups that don't get the email. Doesnt sound like that, since he has received all other emails. But youre the brighter one. <_> Quote
Lianna Posted January 22, 2004 Posted January 22, 2004 No, Thomas, the other emails would get to him PRIOR to the account creation...once the account is created, the email would be directed to the new account, thus the loss of only the last one. Quote
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