Great Service Offering, Usability Could Improve

[ramatsu]

I've been extremely pleased with the service offering here in terms of value and performance. However, it's not easy to find the information you need in terms of accounts.

 

In part this is because the domain registration appears to be subbed out from another company that handles it and provides a TCH "shell" template, so support and other functions surrounding domains is separated from those functions for hosting.

 

For example, my first two domains are managed from a common page, but when I added a third one months later, there was no way to tell how to link it - instead, I have a separate management page. Since management functions like this are infrequently used, it's always a bit challenging to find my way around. A site map of admin functionality between domains and hosting would look a bit like a tangled web.

 

This isn't just a grouse - I would refer a lot more people to TCH if the usability were improved. But right now, it is not for the faint of heart.

 

And again, great value and it's terrific that the gurus are on AIM.

 

Allen Matsumoto

[Deverill]

Thanks for the input Allen!

 

Unfortunately there's not much I know of that can be done about the domain administration but I'm sure if there is that Head Guru will do whatever it is as soon as it become available.