SpamCop issues

[DigitalChick]

Hi all! I've been with Total Choice Hosting for years... I don't even know how long. At least since 2010. And all of a sudden, in the past few months, my clients' emails are being blocked by SpamCop. I've reached out to the Total Choice Hosting support, and basically the reply was, "You may not like it, but others do. So deal with it." Well, I can't ask literally 90% of my clients to go un-blacklist their emails. They don't know how to do that. And it's become a real problem... I know I've lost at least one client because they become so frustrated with not being able to get emails to me. I've done a lot of searching, and it seems like this was an issue many years ago. But... am I the only one who has this issue now? I really don't know what to do. If I switch hosting companies, will that stop the issue? Or do all of them use SpamCop? 

Anyway, any advice you can give me would be greatly appreciated. Let me know if you've had this experience and what you did about it. 

[TCH-Steve]

Sorry for the delayed response and to hear about the issues you've been experiencing with receiving inbound emails. I looked into the previous ticket (YXE-378-7512) regarding the same issue. After reviewing recent email logs, I found that some emails sent to you are being blocked because the sender's email IP is blacklisted on SpamCop. As we previously mentioned in the ticket, this issue is unfortunately beyond our control.

For instance, a recent email sent from 109.206.239.247 is currently blacklisted. The resolution to this problem lies with the sender's email provider. They need to address and resolve their outbound spamming issues, which will ultimately resolve the blacklisting problem. Using RBLs like SpamCop is crucial in preventing incoming spam emails, and I believe most providers use it, especially in shared hosting environments.

Disabling this option would result in a significant influx of spam emails into user email accounts, making it an unfeasible solution. For such customized system-level changes, you would require a dedicated server that can be configured according to your specific requirements.

Please refer to the following links for more information or forward them to your email service provider. I am also attaching a screenshot for your reference.

https://www.spamcop.net/bl.shtml?109.206.239.247

https://www.spamcop.net/w3m?action=blcheck&ip=109.206.239.247

In order to receive a quick response from support, I suggest using your client area to submit tickets.

[DigitalChick]

Thank you. I appreciate your thorough explanation. It's so disheartening, though. I don't have that many clients, but I'd say 90% of them are not able to email me... sometimes. Sometimes they can. Is there any way to whitelist them? I know you guys aren't blocking them, but do you know if SpamCap can do that? A lot of my clients are not tech savvy. And if it's ONLY when they email me (not other people in their lives), it really does look like a problem on my end.  

[TCH-Steve]

Unfortunately, there is no option to whitelist for SpamCop-related blockages, as far as I know, at SpamCop as well. The whitelist will only be effective if an email is blocked by the TCH server/system filters/user-level filters. Therefore, using the whitelist is not necessary in your case. However, according to the information provided in the screenshot I sent, SpamCop will automatically remove blacklisted IPs if there is no more spam activity from the source IP. Additionally, they provide an option to submit a delist request after the issues have been identified and fixed by the IP/network administrators or service providers.