Logging In Issues When I'm At Another Ip Address

[susandennis]

I was in Canada this week and tried to log into my Cpanel only to be rejected with confusing messages saying that I was at a different IP address. I do not think I've ever tried to log on from anywhere but home. I do not have a static IP address here so I know the Cpanel login has seen different IPs.

 

I do not remember the exact wording but I know I had my correct username and password. It started sounding like maybe I would lock myself out forever if I tried again and my wanting to get in was critical so I abandoned the try.

 

BUT, what is the deal? Is TotalChoiceHosting not available in Canada? Next time, what is the trick to logging in from another country? And/or overcoming this problem?

 

(I was using my own laptop which has, of course, spent plenty of time in my Cpanel.)

Edited November 30, 2014 by susandennis

[TCH-Thomas]

There should be no problem accessing cpanel from anywhere.

I would open a ticket with the helpdesk and ask them to take a look at this. Link in my signature.

[TCH-Bala]

There is absolutely no restriction for cpanel access based on IP or country. I believe this happened because your browser sessions were cached or you were using the cpanel url with an outdated session id. Please make sure that you are always using the url http://******/cpanel when logging into cpanel and that you log off from cpanel once your work is done.

[susandennis]

I did use that URL exactly. I had not been logged onto cpanel in several weeks. But, I take your notes and will make sure the cache is squeaky clean. Good to know there is no restriction.

 

Thanks for the info.

 

s.