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Tch Mail Servers Blocked


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Hello, I have a site here for my employer's business. It's been very maintenance free and I've been generally happy with your hosting. Lately I've been getting mail that I sent to my boss at his other job bounced back saying the mail server was blocked. Now I am getting messages blocked to my customer's Hotmail account. The exact message is as follows...

Unfortunately, messages from weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. Following that link and looking up the code brings me this...

550 SC-001 Mail rejected by Outlook.com for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation. If you are not an email/network admin please contact your Email/Internet Service Provider for help.

In the previous example of my boss' work e-mail server bouncing the messages as being blocked I looked up our TCH e-mail server IP and found it was fine with all but one blocking service which had it listed as blocked. Since I have other ways of contacting my employer I had hoped it would clear itself up, but that hasn't been the case. Now it is effecting my ability to conduct business. Are some e-mail service providers blocking your server for spamming or is it just my account? What can I do to resolve this beside changing hosts. That is the impression I get from error messages, that they just wont accept incoming mail from your server. I feel inadequate to convince each host that blocks my mail that your servers should be trusted. There is nothing even remotely close to spam in my message contents.


Thank you

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You are on shared hosting and that is the main IP for the server, so it is in use by all other sites on that server and most likely has nothing to do with the content of your emails. Please contact Support via https://support.totalchoicehosting.com, then will clear up any issues with that IP address and offer alternatives if you do not want to be on the shared IP.



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