robromanodc Posted November 27, 2010 Posted November 27, 2010 Ive had a number of hosting accts with you guys, but I dont think I ever had to wait so long just to log in and start things up. I ordered the hosting at 12:45 eastern, now its after 5pm. Any chance on someone sending me the login info so I can get into the FTP and cpanel? Im not trying to be a pain, I just really wanted to use this (my day off work) to get this project of mine started, and the day is slipping away real fast waiting for this email. I already put a ticket into the help desk a little while back, but no word on that....:-/ Quote
TCH-Dick Posted November 27, 2010 Posted November 27, 2010 You are not being a pain at all. As for billing department it is not open on the weekends, but it is checked occasionally. The most likely cause for not receiving an immediate welcome email is having an outstanding invoice. Unfortunately, this would include any invoice that is up for renewal for the upcoming month. This is something we are looking into to prevent and someone is reviewing your new order now to get your welcome email sent out. Quote
robromanodc Posted November 27, 2010 Author Posted November 27, 2010 Thanks, Dick! Please let me know if I owe you guys any money, though I'm pretty sure I should be current. Enjoy your weekend. Quote
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