Bob Crabb Posted August 26, 2008 Posted August 26, 2008 If Tech Support was an Olympic Event, TCH would surely win GOLD !!! Firstly, they handled a site move request last week ahead of schedule, and secondly, the few problems that occurred after the move were handled very quickly. Did I say quick -- how about lightning fast!!! Last week, right after the site move, I found a problem and submitted a ticket. Alex fixed, posted, and closed the ticket in THREE MINUTES, and then this morning I discovered a problem, and submitted a ticket. Looking at the timestamp in the Help Desk record, Tina fixed the problem, posted a response, and closed the ticket within FIVE MINUTES!!! I and many others have said it before, and I'll say it again. TCH is amazing; you folks really know how to take care of your customers. Many thanks to you all. Bob Quote
TCH-Bruce Posted August 26, 2008 Posted August 26, 2008 Hey Bob, thanks for the kind words. Yes, the techs are great and never get enough accolades. Glad they have you all sorted out. Good job Alex and Tina! Quote
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