Kernal Problem

[mike]

Hey TCH'ers - a friend brought me her HP. said she got some kind of KERNAL error and now when you boot all it does is show a flashing cursor on a black screen. F10 system recovery does nothing.

 

Reinstall windows? no other options?

 

 

thanks for any suggestions

[TCH-Andy]

Do you know what the exact error was ?

 

Any beeps ?

 

Have you tried booting from a stand alone CD - to see if it's hardware or software ?

[mike]

she tried to write down the error but it went away on her.

 

there are no beeps.

 

I ran Spinrite from the floppy but haven't tried a boot disk yet.

 

I can go into setup but that's it.

 

I have been trying to call her to see if she recalls it saying anything about dll's