kellybellydotnet Posted July 18, 2003 Posted July 18, 2003 I'm hoping that someone might have some insight for me ... So the other day I bought a new computer. Since there's already another computer in the house, and we have high-speed internet access through Comcast ... we decided to hook everyone up through a broadband router to share the cable modem. I decided on the D-Link DI-604, mainly because it was the cheapest one I could find. Because honestly, I had no clue what I was doing and the less money wasted if I goofed up, the better. I was pleasantly suprised about how easy it was to set up and get the internet working on both PCs. Just a few minutes, actually. But my elation was short-lived. Because I could only check my e-mail via Outlook once, maybe twice, before I started getting this error: >The connection to the server has failed. Account: 'me@mysite.net', Server: 'mail.mysite.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E I did some research and discovered this is a known issue with the router, so I got down to playing with things. I won't go into details (unless someone wants me to) since I've tried practically everything and I'll be typing here all day. Finally early this morning I got it so that I can check my e-mail numerous times ... I set up Outlook to only check for new messages for one account every five minutes. I set the MTU on the router to the default of 1500 and then using Dr. TCP I set the MTU on my computer to 1472 (which I had discovered was the highest value via pinging the gateway). It's strange, but this is the only way I could get out. Well. A few minutes ago Outlook pooped out on me again, with the same error message. I can still access my e-mail via the web interface, but Outlook will be dead in the water until I reboot. I have no problems surfing or downloading or anything. Just checking my e-mail with a POP3 client. I should mention that I tried that Popcorn app, and received an error message, too. Anyone have any ideas? I've tried everything. Head Bash Quote
TCH-Don Posted July 19, 2003 Posted July 19, 2003 Hi Kelly, I don't have a router to my cable modem, but I have a co worker that just picked up one to connect two computers to his cable modem. I will ask him if he had this problem when I see him Monday. But have you tried removing the router to be sure outlook still works without the router? ( to be sure your ISP has not changed anything ) Also does this happen with your ISP email too? How about with / without software firewall? I did search dlinks site and found this about email trouble it mentions firware upgrade, something to look at. Wish I could help more, will ask my co worker yet. Good luck! Quote
kellybellydotnet Posted July 21, 2003 Author Posted July 21, 2003 Turtle, I found that same link, and upgrading the firmware was the very first thing i did. As far as I know, there's no firewall software installed. The built-in firewall software in the router hasn't been activated ... though I just realized that I should check my machine, as WinXP has a built-in firewall (doesn't it?). I'm going to try to bypass the router later, to see if the problem clears. What gets me is that I can check my e-mail a few times through Outlook, and then all of a sudden it just stops connecting. The amount of times I can connect to the POP3 mail server depends on how many and what file size the e-mails I receive are. If I don't get any e-mail and/or keep checking one account ... I can connect quite a few times. If I download a few decent-sized e-mails and/or check all of my accounts, I can only connect once, maybe twice, before I start getting the error. Frustrating, I tell you. Quote
TCH-Don Posted July 21, 2003 Posted July 21, 2003 The built-in firewall software in the router hasn't been activated Not having a router, I wonder if the software for the router might let you authorize outlook to have full access, like a software firewall does? Quote
TCH-Sales Posted July 21, 2003 Posted July 21, 2003 *kicks Kelly for not showing up here more often* As for the XP firewall, it's very basic at best and wouldn't exactly the best best protection between you and the outside world. Quote
TCH-Don Posted July 22, 2003 Posted July 22, 2003 Kelly, my co-worker said he remembers having to configure outlook. have asked the manufacturer about this? Quote
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