Thunderbird Configuration

[Henrietta]

I have spent the last week trying to set up my emails with Thunderbird. This morning I deleted the program from my computer and hit the forums here, again, trying to figure it all out. I have also been rootling through the TB forums. When (IF) I figure TB out I can reload it. Meanwhile I can't open for business or set up Paypal on my cart without email, it has been seven months and I am getting a bit desperate. Pointers phrased in extremely simple terms would be sincerely appreciated. HEEEEELP!

 

Meanwhile I set all but two (those work, but not on my computer) of the email addresses to forward to the catchall.

 

I had no problem sending email from TB so I guess I got that bit right but was never, ever, not even once, able to access and read the email with TB. I had to use the web mail which was inconvenient. I did not like that at all.

 

I got the famous user:password does not match error message.

 

Can anyone tell me:

 

WHAT password is TB asking for?

I have tried both the individual email account password and the server user password

 

IS there an easier email client out there?

I am not sure how much more 'learning curve' my poor tired old brain can cope with.

[nortk]

If you configure e-mail for your CPanel username, then the username isyour CPanel username and CPanel password.

 

However, if you add e-mail accounts, and then wish to configure the e-mail for those accounts, then the username you enter for TB (or any e-mail client), will be:

 

user@ your domain (or user+ your domain)

 

In other words, you must include whatever your domain name is as part of the e-mail address IF you are getting e-mail for any account OTHER THAN your CPanel username account (in that case, you can omit your domain name from the username). And the passwords would be whatever you assigned when you created that e-mail account.

 

I know there are some tutorials floating around here that can help with other configuration issues.

 

(My message may not come through correctly as the forums are set to mask domain names)

Edited April 6, 2007 by nortk

[TCH-Bruce]

You should set up an email address and not use the cPanel account. Then to configure Thunderbird refer to the Help Page we have set up.

[Henrietta]

You should set up an email address and not use the cPanel account. Then to configure Thunderbird refer to the Help Page we have set up.

 

I am not sure I understand this, are you sure that is not second grade stuff? I did read & print the thunderbird help, then followed it step by step but still no joy, or emails either.

 

I have some email addresses set up. Then I set them all to forward to the info@zzzzz.com I can undo all that no problem, but how do I set up email addresses not using the cPanel account?

 

On my cart, it appears that my customers with aol addresses can not receive mail from me, through the server, to clarify that, I set up a test customer account (myself) with an aol email address and the 'welcome to' email never arrived.

 

Thank you Bruce.

[Henrietta]

I went and looked in my cPanel > Mail and it does say main account is my TCH username. Then all the other addresses are under that.

 

I did read this: http://www.totalchoicehosting.com/forums/i...?showtopic=3674

is that post no longer valid? It was posted a long time ago.

 

NortK:

Once again, I seem to be having trouble seeing the woods because of all the trees in the way, or maybe tis all those flying bananas.

 

All my addresses say the domain name for example me@**** and stock@**** or shopname@****. In the cPanel > Mail when I set them up I made a password for each separate address. Each separate address gets the 'user:password does not match' error message

Edited April 10, 2007 by Henrietta

[nortk]

but how do I set up email addresses not using the cPanel account?

 

I believe Bruce's point (and I've no doubt his reply will follow immediately if I'm incorrect) is that even though it is possible to have e-mail sent to an e-mail account that has the same name as your CPanel username, it is not recommended. Rather, you should:

 

1. Log into your CPanel.

2. Click e-mail

3. "Add an account"...don't set it up to forward to some other e-mail address...just add the account.

 

Then, once you've added the account:

4. Configure Thunderbird with a new account that matches the username (which must INCLUDE your domain name) and password that you just set up in CPanel. Bruce's link walks you through this step.

[TCH-Bruce]

Here is a movie tutorial to set up Thunderbird. Maybe that will help.

 

And yes, I meant not to use your cpanel id as an email account. Set up a mary@ joe@ henrietta@ bruce@ or something.

[Henrietta]

Thank you two gentlemen SO much for your help, everything is functional and functioning. What I had to do was delete the username@*********.com and all the email addresses under it and start over.

[TCH-Bruce]

I am glad you got it working.

[nortk]

Success! Happy to hear it.