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Everything posted by Henrietta

  1. Thank you for your response! My contact form is within a zen cart. Any captcha recommendations?
  2. I have a pet spammer too. I have enabled Domain Keys and SPF in Cpanel What else do I need to do? Step by step please, this is not something I am really eddjimakated in although with this forum's help I have "come a long way baby" in the last two years. My spammer info is: Login Name: Not logged in Login Email: Not logged in IP Address: - Host Address: Date and Time: Wed Sep 16 2009 3:37:38 EDT I need to be sure I can access my email away from home and my business partners in SD and MO can do their thing too while blocking anyone sending spam through our servers. Thanks
  3. I have exactly the same problem, approaching the third bill after asking for cancellation of a sandbox site. This is the first issue I have had with TCH. You need my $4 month that badly?
  4. Now I know! It was jam packed FULL of trash! Thanks for your help Thomas & Derek.
  5. Thank you Thomas, but why is my usage up to 3GB on the address the spam came from when I do not use the address.
  6. One of my customers said she got spam from me. One of my email accounts, virtually unused, shows 3MB of usage. None of the others are out of the kb range including the main one. Is this something to worry about? Should I delete the account?
  7. Thank you Bruce for your clear, concise and easy to understand reply! BIG eHUG
  8. Is it possible to change the name of a database and how it connects from my website? I am not sure if that is the correct term for what I want to do. I have a zen cart which 'got lost' in our server move. I loaded a new cart with a slightly different name and started stocking it. Then my original cart came back. I would like to use the newer cart for a different project but don't want confusion on its name. Site is: www.200westmain.com original cart: www.200westmain.com/thefrontroom replacement cart: www.200westmain.com/frontroom which I would like to change to something completely different. I am not terribly tech literate so instructions need to keep that in mind. If it is too difficult I can delete it and start over. Thank you!
  9. I am sure I am posting this in the wrong place but hopefully (if so) some kind person will move it. I have a zen cart on my website. I got an email from a customer who had forgotten her login password but never received a reply with a new password. She has an AOL address. I set up a test identity, also with an AOL address and was surprised to see that no mail arrives from my site even if I put the site address in the AOL address book. It does not go to the spam folder, it simply disappears. It would appear that either, 1. TCH will not allow me to have customers with an AOL address, or, 2. its an AOL thing, or, 3. both of the above Unfortunately I have lots of customers who use AOL, my merchandise appeals to the same demographic group. Any solution to this problem?
  10. Please accept sincere condolences Tom, you did a wonderful job giving Piggie such a long life, that could only happen with first class care.
  11. Thank you two gentlemen SO much for your help, everything is functional and functioning. What I had to do was delete the username@*********.com and all the email addresses under it and start over.
  12. I went and looked in my cPanel > Mail and it does say main account is my TCH username. Then all the other addresses are under that. I did read this: http://www.totalchoicehosting.com/forums/i...?showtopic=3674 is that post no longer valid? It was posted a long time ago. NortK: Once again, I seem to be having trouble seeing the woods because of all the trees in the way, or maybe tis all those flying bananas. All my addresses say the domain name for example me@**** and stock@**** or shopname@****. In the cPanel > Mail when I set them up I made a password for each separate address. Each separate address gets the 'user:password does not match' error message
  13. I am not sure I understand this, are you sure that is not second grade stuff? I did read & print the thunderbird help, then followed it step by step but still no joy, or emails either. I have some email addresses set up. Then I set them all to forward to the info@zzzzz.com I can undo all that no problem, but how do I set up email addresses not using the cPanel account? On my cart, it appears that my customers with aol addresses can not receive mail from me, through the server, to clarify that, I set up a test customer account (myself) with an aol email address and the 'welcome to' email never arrived. Thank you Bruce.
  14. I have spent the last week trying to set up my emails with Thunderbird. This morning I deleted the program from my computer and hit the forums here, again, trying to figure it all out. I have also been rootling through the TB forums. When (IF) I figure TB out I can reload it. Meanwhile I can't open for business or set up Paypal on my cart without email, it has been seven months and I am getting a bit desperate. Pointers phrased in extremely simple terms would be sincerely appreciated. HEEEEELP! Meanwhile I set all but two (those work, but not on my computer) of the email addresses to forward to the catchall. I had no problem sending email from TB so I guess I got that bit right but was never, ever, not even once, able to access and read the email with TB. I had to use the web mail which was inconvenient. I did not like that at all. I got the famous user:password does not match error message. Can anyone tell me: WHAT password is TB asking for? I have tried both the individual email account password and the server user password IS there an easier email client out there? I am not sure how much more 'learning curve' my poor tired old brain can cope with.
  15. After mighty effort and with help from Don & Bruce I have email. The frustrating parts were that the password required the first time you mail is the Cpanel password NOT the password you set up with the email account, and the outgoing server setting only seems to work if you input your TCH username@****** So, if I might make a wee suggestion? On the tutorial 'Thunderbird Setup' the addition of one sentence would probably save future users of the tutorial immense frustration. Where it says add which password is wanted.
  16. Thank you, that is a wonderful tutorial, I couldn't find any mention of it in search at all. Isn't Thunderbird an email client? Don't I have to download it to my computer to use it?
  17. A special thank-you to TCH DON who has responded to every single question with encouragement and kindness and links, you are a special person indeed. Blessings upon you. Another major thank you goes to TCH ANDY. When I saw his avatar I thought 'he has a kind face', boy was that right. I was to the point of frustration and total meltdown that I was going to DEMAND a refund and go elsewhere, not ask politely. I was madder than a wet hen. This man has superior people handling skills, he let me rant and vent, defused my rage, charmed me, and FIXED the problem. Then, because he is also a smart man, he explained what went wrong. Seven times I thank you Andy, and if they ever give you a vacation come on over and we will point you to the good surf spots and take you to look at cows. Thank you both
  18. I have read the information on this in my welcome letter and watched the super movie tutorial. Still confoozed, I thought I would like to use Thunderbird, as I use Firefox and Filezilla. The movie tutorial says" This tutorial assumes you've already created your new email account in your web hosting account ... typically through your hosting control panel" In my case this is a BAD assumption! Questions 1. Can you point me to something which tells me how to 2. Do I download this to my home computer? 3. Do I then put it somewhere in my domain?
  19. It has not been fun trying to do the job without Fantastico.
  20. The domain has propagated. I had a site up that needed to be updated which I removed.
  21. I know that I am doing something incorrectly. I know that it has to be something indescribably simple and stupid. I am uploading my site to public_html, it is there, I can see it. On my old host at GoDaddy it would be up. Cpanel is obviously different. It simply does not appear. I have cleared my cache. I have a feeling that Filezilla is putting it a level down from where it should be. I did ask a tech, and he kindly 'fixed it' after telling me we don't get that kind of support. What I would really like is to know how to either fix it or how to not do it in the first place. I am now too afraid of getting my rear end bitten to ask for tech support on this again. Hopefully someone out there has more clues than I do. Since I am currently clueless, please rescue me.
  22. I hope I am allowed to post this here. I found this yesterday on the phpBB2 forum before they went down"
  23. Andy, All of my issues with this were due to a Major DUH! Factor. I had not installed phpBB2 on this host. I feel so stupid, but at the same time rather pleased that I figured it out. Even if it did take me two days. I am not sure that this is the correct forum to continue this saga, if not please feel free to move me again.
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