I Can't Seem To Send Mail Out Through My Palm Treo 700

[KellBell]

Hello,

I'm not sure that this is a TCH issue (it probably isn't) but I thought I would run it by the pros. I recently brought a Palm Treo 700 wx smartphone. My provider is a Canadian company called Telus (I have seen them lumped in with Sprint & Bell online sometimes). I have set up the messaging options using my recently created palm email through your TCH server. Things work fine with the system so long as I am sending messages to other addresses at my domain. When I try to send outside my domain I get an error that says it can't receive email and I should check me settings. Does this have to do with relaying emails? If so does anyone have any suggestions as to how to get around this? I have set up my outgoing smtp port to 26 already.

thanks for any advice.

Kelly

[TCH-Andy]

Hi Kelly,

 

Please open an ticket, and we'll check the server logs, to see if there are any clues there.

[MikeJ]

I'd have to check for the exact setting (I switched away from the Treo), but it sounds like you aren't using authentication on the outgoing smtp, so it will only accept mail destined for that server (i.e., like your domain). Make sure to enable smtp authentication on the Treo for your TCH account, and you should be able to relay mail to external domains.