Webmail Is Always Going Into Junk/bulk

[rnmcd]

I'm not sure which forum to post this question because I'm not sure what is causing this:

 

The far majority of email that I send via WebMail (Squirrel Mail) gets put in junk/spam/bulk boxes of recipient.

 

I didn't realize this until I sent myself an email from my webmail to my yahoo and hotmail accounts and it was put in junk/spam box. Then I contacted people I had sent email to (via phone or different email service) and they said they didn't get the email or they found it in their junk/spam/bulk email boxes.

 

Any idea what 'factors' email services use to determine which email they put into junk/bulk/spam?

 

I usually only send Squirrel Mail to one or two email address at a time and it is not spam.

 

Could I have some setting improperly set?

 

Another odd thing about this is that I have a "Yahoo Mail Plus" that allows me to send email from Yahoo with the From: and email address of my WebMail account. Oddly these emails go to the recipients Inbox the majority of the time.

 

I would have thought that email sent from Yahoo with the From: and email address of my WebMail account would have a likelier chance of being considered spam.

 

Would anyone have any ideas how I can improve my chances of getting a Webmail email into the inbox instead of the junk box?

 

Thanks.

[rnmcd]

Could it be something in the header of the email?

 

That's about the only difference I can see between the email I send from my Webmail vs. my Yahoo Mail Plus account.

[TCH-Andy]

Yes, it's almost certainly the headers on the webmail email. You need to make sure that the user etc are set up correctly in the webmail setup.

 

Include both sets of headers in a ticket at the help desk, and we'll have a look which of your settings in webmail it looks to be.

[rnmcd]

Yes, it's almost certainly the headers on the webmail email. You need to make sure that the user etc are set up correctly in the webmail setup.

 

Include both sets of headers in a ticket at the help desk, and we'll have a look which of your settings in webmail it looks to be.

 

Thanks Andy.

I'll make copies of each header and submit them in a ticket.

 

Out of curiosity, would it be wrong for me to post the headers in this thread?

 

I'm quite new to WebMail and I very likely could have something set wrong.

[TCH-Andy]

You could post them in the thread - the only thing is that includes your email address - and I wouldn't want the email harvesters to grab it - if you want to modify them though (in a clear way that we can see what's modified) that would be fine.

[rnmcd]

Here is the header from an email that I sent from my Yahoo Mail Plus account (which is supposed to display the "From:" and email address of my WebMail account. These don't seem to get put in bulk/junk/spam boxes):

 

From : site.com <contactus@site.com>

Sent : Sunday, February 4, 2007 10:35 AM

To : rrrcc@hotmail.com

Subject : test for TCH Support (from Yahoo Mail Plus account)

 

 

Go to previous message | Go to next message | Delete | Inbox

MIME-Version: 1.0

Received: from web32612.mail.mud.yahoo.com ([68.142.207.239]) by bay0-mc10-f11.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2444); Sun, 4 Feb 2007 08:35:36 -0800

Received: (qmail 75650 invoked by uid 60001); 4 Feb 2007 16:35:35 -0000

Received: from [69.5.148.47] by web32612.mail.mud.yahoo.com via HTTP; Sun, 04 Feb 2007 08:35:35 PST

X-Message-Info: LsUYwwHHNt24PBIj9DYgmsWPBLYy6GiXUrMsnmcxi+g=

X-YMail-OSG: wZCX8fkVM1ndCtMBwqswbRPhoxpCw3Jy8zdgbdSX_qKk6wcsiSHqkK6RjCeOPYf5OlRvb.5npWrFQmQNNUd.F

yww2OQ63n7.Oi5CyPytA--

X-Mailer: YahooMailRC/368.3 YahooMailWebService/0.6.132.7

Return-Path: contactus@site.com

X-OriginalArrivalTime: 04 Feb 2007 16:35:36.0490 (UTC) FILETIME=[7F7480A0:01C7487A]

 

 

 

Here is the header from an email sent via my WebMail account (these emails consistently gets put in recipient junk/bulk/spam email):

From : Everything Local <ContactUs@site.com>

Reply-To : ContactUs@site.com

Sent : Sunday, February 4, 2007 10:46 AM

To : rrrcc@hotmail.com

Subject : test for tch support (from Webmail)

 

 

Go to previous message | Go to next message | Junk E-Mail | Inbox

MIME-Version: 1.0

Received: from server300.snhdns.com ([204.15.192.210]) by bay0-mc11-f10.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2444); Sun, 4 Feb 2007 08:46:55 -0800

Received: from removed by server300.snhdns.com with local (Exim 4.63)(envelope-from <ContactUs@site.com>)id 1HDkVs-0005TC-2yfor rrrcc@hotmail.com; Sun, 04 Feb 2007 11:46:48 -0500

Received: from 69.5.148.47 ([69.5.148.47]) (SquirrelMail authenticated user removed) by www.site.com with HTTP; Sun, 4 Feb 2007 10:46:48 -0600 (CST)

X-Message-Info: txF49lGdW41+W8BdjF6NmLwZ47JXfvlkBwDDQPghYfY=

User-Agent: SquirrelMail/1.4.9a

X-AntiAbuse: This header was added to track abuse, please include it with any abuse report

X-AntiAbuse: Primary Hostname - server300.snhdns.com

X-AntiAbuse: Original Domain - hotmail.com

X-AntiAbuse: Originator/Caller UID/GID - [32394 32395] / [47 12]

X-AntiAbuse: Sender Address Domain - site.com

X-Source:

X-Source-Args:

X-Source-Dir:

Return-Path: ContactUs@site.com

X-OriginalArrivalTime: 04 Feb 2007 16:46:55.0514 (UTC) FILETIME=[142F57A0:01C7487C]

[rnmcd]

Here is the header from an email that I sent from my Yahoo Mail Plus account (which is supposed to display the "From:" and email address of my WebMail account. These don't seem to get put in bulk/junk/spam boxes):

Here is the header from an email sent via my WebMail account (these emails consistently gets put in recipient junk/bulk/spam email):

Do you think I might want to create ticket for this or has support already looked at this thread?

 

The reason I didn't start a ticket immediately is that I thought someone in the forums might know the answer and then other TCH users would be able learn from it too.

[TCH-Thomas]

The techs don´t visit the forums as often as we mods, so it´s better to submit a ticket and they will look in to it.