Russ Posted January 30, 2007 Posted January 30, 2007 Submitted a ticket, received a response. Didn't think the response reallly addressed question, so posted a follow up. How long without an answer to follow up is too long? I have been waiting 3 days (since Jan 27)? Quote
Russ Posted February 1, 2007 Author Posted February 1, 2007 I sent you a PM. Thanks. Bill, did my PMs get thru to you? Wasn't sure if I did it right? Quote
TCH-Bruce Posted February 1, 2007 Posted February 1, 2007 Russ, just reopen the ticket on the help desk. Someone will look into it. Quote
Russ Posted February 1, 2007 Author Posted February 1, 2007 Russ, just reopen the ticket on the help desk. Someone will look into it. Thanks, Bruce. The ticket has been "open" since last Saturday. Should I start a new ticket? Quote
TCH-Andy Posted February 1, 2007 Posted February 1, 2007 Please PM or IM me the ref (or type it here and we'll edit it out afterwards) - I'll take a look - it sounds as if it's got stuck in an incorrect department somewhere or on hold. Tech support has no old tickets in it Quote
Russ Posted February 2, 2007 Author Posted February 2, 2007 Please PM or IM me the ref (or type it here and we'll edit it out afterwards) - I'll take a look - it sounds as if it's got stuck in an incorrect department somewhere or on hold. Tech support has no old tickets in it Thanks, Andy. Sent PM with ticket number. Russ Quote
TCH-Andy Posted February 2, 2007 Posted February 2, 2007 Got it - checking ... and I'll reply via PM or ticket Quote
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