Eraser74 Posted October 31, 2006 Posted October 31, 2006 Hey peeps, I have a "slight" problem. My website www.dnstorage.com is being hosted by y'all. However, I've lost my password to log into it. I also can't seem to login under my admin account. I don't recall what the secret question was. When I clicked the optioon to retrieve my password, I got a blank space & below it was a window to type my answer. Problem is that the question wasn't visible & thus was unable to answer it. Is there a way someone can reset it or something that can be done so I can log into it? I haven't been able to log in as admin for several days now. :-( Quote
TCH-Thomas Posted October 31, 2006 Posted October 31, 2006 You will need to submit a ticket and the help desk will help you. Link on top of page and in my signature. Quote
sheryltoo Posted March 6, 2015 Posted March 6, 2015 I know this is an old post but I have the same problem. I'm always so good about writing down my passwords but some how or other I lost my cpanel password. I just restored my computer back to factory settings so I need to put in my password again for cpanel and I can't find it. I was going to submit a ticket, but they want my password but since I can't find it and I forgot what it was, I don't know how to submit a ticket. I don't know what to do. Quote
TCH-Thomas Posted March 6, 2015 Posted March 6, 2015 In the password field, just enter N/A and explain the issue in the message area. The help desk people will ask you a few questions to verify that you are you, and problem should be solved. Quote
sheryltoo Posted March 6, 2015 Posted March 6, 2015 Thank you. I see I should have read that password line a little more carefully since they said the exact same thing you said. I guess I just panicked when I noticed they were asking for a password. I've submitted a ticket so hopefully this will get straightened out. In the meantime, I had looked all over again for my password and I thought I found it only every time I typed it in I got a message saying invalid. Maybe I changed it and forgot to write down the new password. Quote
sheryltoo Posted March 6, 2015 Posted March 6, 2015 Now I really feel stupid. I figured I'd try the password one more time and realized I used a capital letter when it should have been lower case. I guess I didn't lose my password after all. Quote
sheryltoo Posted March 6, 2015 Posted March 6, 2015 I got that solved but now I have another password problem but it doesn't have to do with cpanel so I'll post my problem in another forum. Quote
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