ramone_kalsaw Posted October 25, 2006 Share Posted October 25, 2006 Part 1 of this thread seems to be locked -- http://www.totalchoicehosting.com/forums/i...showtopic=29938 I'm still not able to access my Expression Engine account, even though the TCH Help Desk "restored (my) account on a different server." What's particularly disturbing is that the Help Desk closed out my ticket without even checking back to see if my problem was actually fixed ... which it isn't. So my question is this: Can TCH restore my access to my EE files or do I need to change my webhost over to pMachine and their special expertise with EE? This is an urgent problem for me. Link to comment Share on other sites More sharing options...
TCH-Thomas Posted October 25, 2006 Share Posted October 25, 2006 You can always reopen the ticket. Just because it says "closed", it doesn´t mean it is closed, just reply to the ticket and it is opened again. Also, there is a link in the ticket area with which you can escalate the ticket to a manager for a closer review. Link to comment Share on other sites More sharing options...
abinidi Posted October 25, 2006 Share Posted October 25, 2006 Someone from TCH will reply about the TCH-related part of your question. However, I wanted to point out that the ticket system used by TCH marks the issue "closed" anytime a TCH employee responds. So while they are waiting for your response, the ticket is "closed". This allows them to search for "open" tickets -- meaning tickets for which they can do something. Just because a ticket is "closed" doesn't mean TCH thinks the issue is necessarily "resolved." If it is "closed" they may simply be waiting for a response from you. Good luck getting your stuff figured out. Link to comment Share on other sites More sharing options...
ramone_kalsaw Posted October 25, 2006 Author Share Posted October 25, 2006 You can always reopen the ticket. Just because it says "closed", it doesn´t mean it is closed, just reply to the ticket and it is opened again. Also, there is a link in the ticket area with which you can escalate the ticket to a manager for a closer review. Where is this escalation feature? I don't see it. thanks. Link to comment Share on other sites More sharing options...
TCH-Thomas Posted October 25, 2006 Share Posted October 25, 2006 The escalation feature are no longer available I have been informed, so the best you can do is to reply to the ticket and it will be automatically opened. Link to comment Share on other sites More sharing options...
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