Zach Posted October 5, 2006 Posted October 5, 2006 (i've erased all the usernames from the email addresses in this post...) A friend of mine with an @sbcglobal.net email address is attempting to email one of my reseller accounts, newhopecc.net. He continues to get this error message bounced back: -----Original Message-----From: Mail Delivery Subsystem [mailto:MAILER-DAEMON@flpi102.sbcis.sbc.com]Sent: Wednesday, October 04, 2006 5:30 PM To: ---@sbcglobal.net Subject: Returned mail: see transcript for details The original message was received at Tue, 3 Oct 2006 12:51:57 -0700 from ppp-69-210-2-24.dsl.ipltin.ameritech.net [69.210.2.24] ----- The following addresses had permanent fatal errors ----- <---@newhopecc.net> <---@newhopecc.net> <---@newhopecc.net> <---@newhopecc.net> ----- Transcript of session follows ----- <---@newhopecc.net>,<---@newhopecc.net>,<---@newhopecc.net>,<---@newhopecc.net>... Deferred: Name server: newhopecc.net.: host name lookup failure Message could not be delivered for 1 day Message will be deleted from queue This has been happening for a few days now. It takes 24 hours for the bounce to come back. It happens on any email address he sends to on the domain, whether its one or many, real email account or forwarder. He is able to email me at my @zachrosing.com address perfectly fine, which is on the same server (319). He can acess the newhopecc.net webpage just fine. To my knowledge, no one else out there is having any problems but I haven't been able to find any other sbcglobal.net people yet to test it. I can pm you a test email account on the domain should that be useful to anybody in figuring out my dilema. thanks zach Quote
TCH-Bruce Posted October 5, 2006 Posted October 5, 2006 Looks like a trip to the help desk is in order. Link above or in my signature. The techs can help find out where the problem lies. Quote
Zach Posted October 5, 2006 Author Posted October 5, 2006 I posted here because it seemed like it wasn't a TCH issue but rather an ISP one. But I will do that, thanks. Looks like a trip to the help desk is in order. Link above or in my signature. The techs can help find out where the problem lies. Quote
stevevan Posted October 5, 2006 Posted October 5, 2006 Help desk is always a good for "piece of mind"...especially when you're not sure which end it's on. And you might want to post the solution here so others can learn! Quote
telcor Posted October 6, 2006 Posted October 6, 2006 It looks like a name server problem. Could be caused by a timeout at sbc/att's side, the packets getting "lost" or something causing problems with the server hosting the DNS records for the domain. Quote
Deverill Posted October 13, 2006 Posted October 13, 2006 Help desk is always a good for "piece of mind" Uhem, You mean "peace of mind" don't you? The TCH helpdesk never gives people a piece of their mind unless they totally deserve it and even then they are almost always calm and helpful. This is the best customer service I know of in any industry! Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.