ck27 Posted September 16, 2006 Posted September 16, 2006 (edited) They said they are gonna call the phone to verify card information. I work 40 hours a week and go to school and never really get a chance to answer my phone. Do you guys cancel like first time no answer. and plus its a cell phone cause im a college student. arg....well if u call can u call like within the new few hours i work tommorow all day and sunday and than i work monday night. so im very hard to reach but i can be done if we set up a time Edited September 16, 2006 by ck27 Quote
TCH-Andy Posted September 16, 2006 Posted September 16, 2006 Hi ck27. They will try and call more than once, so don't worry. You can always open a ticket at the help desk (link at top of this page) for the billing department, and suggest a time that would be convenient (put "unknown" in when it asks for username and password" on the help desk form) Quote
TCH-Don Posted September 16, 2006 Posted September 16, 2006 Welcome to the forum, ck27 Let us know if you have any problems. Quote
ck27 Posted September 17, 2006 Author Posted September 17, 2006 i know you guys do the phone call thing for security things but its not necessary and very inconvenient. I work many places and i know you guy sare trying to protect yourselves but you guys can just charge a card if u have all the right information. If someone elses card is stolen and miss charged if they try telling u to do something. Just say im sorry but that issue has to be delt with between you and your financial institution. Than you guys get to keep the money also without any disadvantages.... How long until they give me a call? sorry im one of those instant gratification type of people. Quote
TCH-Andy Posted September 17, 2006 Posted September 17, 2006 Hi ck27, Normally the call will be within 12 hours of you requesting the account. Did you open a ticket at the help desk, billing department? That's the best way to sort things out, as the mods here don't have access to billing information. One of the key reasons for checking with the owner of the card is to help prevent spammers and others who cause probelsm with phishing etc. Fairly obviously, they don't want to use their own name and credit card, hence use stolen cards etc. We have a zero tolerance with such things so we think the phone call and checks are needed to help protect all our legitimate users from having the server on some blacklist because someone signed up illegally for an account with a stolen card, and then used it for illegal purposes. We are proud that we don't have that problem, due to the precautions we take. Quote
stevevan Posted September 17, 2006 Posted September 17, 2006 sorry im one of those instant gratification type of people. Well then, I won't mention that it could take up to 72 hours for your new DNS to fully propigate. Quote
TCH-Don Posted September 19, 2006 Posted September 19, 2006 Well then, I won't mention that it could take up to 72 hours for your new DNS to fully propagate. Of course that's only for the domain holder, every one else gets faster access, at least that's the way it seems Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.