Thunderbird Obstacle

[queenpictoria]

Greetings!

 

My Thunderbird email client has been working fantastic!

I am learning gradually how far I can go with it. So I am at

one of my first questions as a user:

 

My computer has been working very well, and still is.

I don't understand why this evening when I open Thunderbird

and try to download new email, nothing happens.

 

I get the Alert:

"Could not connect to server mail.****; the connection was refused."

 

I checked the Account Settings and I don't believe anything has changed.

Has anything changed?

Any suggestions?

 

Regards,

queenpictoria

[stevevan]

Open up a help desk ticket and have the techs check things out to make sure it's not server-related.

[TCH-Bruce]

Are you still having a problem. Check your password.

[TCH-JimE]

Hello,

 

Sometimes i have this same problem. I just wait for a few minutes and it rights itself.

 

Do you still have the problem?

 

JimE

[TCH-Don]

When I have this problem it is usually my computer or ISP

I too just wait a while if a reboot does not help.

[queenpictoria]

Are you still having a problem. Check your password.

 

Hi Bruce,

 

I feel a "de je vu" coming on.

I know the password that opens my cpanel individual email.

I found them in thunderbird, but I don't see how to go in and change it.

 

I thought I screwed up my computer the first time I installed Thunderbird and reformatted my computer

because I could not find the password on my computer.

 

I found it in the application data: XXXXXXXX.default. Is that the password I need to change?

 

It is interesting because I cannot associate anything I did that would cause this.

 

------

Perhaps if I change the password for each email inside the cpanel, thunderbird will

automatically ask me to re-enter it. It hasn't done so.

 

-----

It has been 24 hours and still no connection allowed by the server.

I also put in a trouble ticket.

-----

I strongly dislike this. Very humbling.

 

Which way does the wind blow this evening?

 

Regards,

queenpictoria

 

PS. I don't know how I'd learn anything without you guys.

Thank you so very much.

Edited September 9, 2006 by queenpictoria

[queenpictoria]

Hello,

 

Sometimes i have this same problem. I just wait for a few minutes and it rights itself.

 

Do you still have the problem?

 

JimE

 

Hello JimE,

Yes it is still not connecting to the server.

I have three separate emails setup in thunderbird coming from my TCH webmail.

Lately, all three have worked beautifully.

 

Something has changed.

I guess I need to reset my password for the separate emails, but I don't see where.

I have looked both in Options and in Account Settings.

 

I put in a Trouble Ticket to TCH Tech Support.

Here is what their reply was:

 

"Hi,

 

Thank you for writing in.

 

I have checked your mail accounts and found that it is working fine. Please try to access the mails after changing the mail server to **** or xx.xx.xx.xx -- 8 digits separated my decimals (I didn't show the numbers or domain because I don't know what I am doing.)

 

If the problem still persists please get back to us with any of the e-mail account in question along its password.

 

Thank you.

---

Tina Garrison

Level 1 Technical Support Team

TotalChoice Hosting"

 

The server settings for all three email boxes is mail.****, and that I believe is correct.

 

If any of this looks like a past experience you've had, I'd appreciate any clue you can divulge.

 

Regards,

queenpictoria

[TCH-Carl]

A long shot, but see if it works..

 

Create a new email account using cpanel and try configuring it using the steps given at : http://www.totalchoicehosting.com/help/thunderbird.htm

 

Also make sure that the ports 25 / 26 and 110 are open on your router, firewalls, antivirus softwares etc.

[TCH-Bruce]

To change a password in Thunderbird you have to first delete the current password (in Thunderbird).

 

Open Thunderbird and select Tools and then Options. Now select the Privacy tab. In the Privacy tab select Passwords. At the bottom of that screen there should be a View Passwords button, select it. When that panel opens select the Show Passwords button. Highlight the one you want to delete and tap the Remove button. Exit the function and close Thunderbird.

 

Next time you check for email it will ask for the new password.

[queenpictoria]

Hello Again!

 

I replaced the old passwords from the cPanel,

went in and deleted the passwords in Thunderbird.

After I closed Thunderbird, and I opened it up and

gave it the new passwords (one for each email box)

IT WORKED!

 

Thanks very much.

I guess the password wore out or something.

 

Next time I'll know what to do.

 

Have a nice weekend!

Regards,

queenpictoria

[TCH-Bruce]

Glad it's sorted out.

[queenpictoria]

Glad it's sorted out.

 

Hi Bruce,

 

I am a bit embarrassed, but evidently the passwords did not stick.

I opened up Thunderbird again and tried to download the emails and nothing happened.

 

So I went into Options --> Privacy --> View Passwords---.

email addresses and the passwords were gone.

 

Evidently I did not set the passwords up properly.

I tried to see if there is an obvious way to do that, but then

again it is probably the nature of security to make password

setup a bit more illusive.

 

Do I need to reset up the emails entirely?

If I do, will it erase all my emails?

 

Thanks for your encouragement.

 

Regards,

queenpictoria

[TCH-Bruce]

When you entered the password after deleting them did you say to save them? If not they would be blank and you should see the password request box when accessing the server requiring you to enter it again.

 

There is a check box to save the password.

 

I don't think you need to reset up your email. Just delete the passwords again and make sure to check the box to save them when asked again.

[queenpictoria]

When you entered the password after deleting them did you say to save them? If not they would be blank and you should see the password request box when accessing the server requiring you to enter it again.

 

There is a check box to save the password.

 

I don't think you need to reset up your email. Just delete the passwords again and make sure to check the box to save them when asked again.

 

 

Greetings Bruce.

 

I go to Tools-->Options-->Privacy Tab--> view passwords.

There is nothing in there...a blank window. There is nothing to erase.

 

I went back into Cpanel and changed the passwords again to see if

a new password would trigger the request for a password so I could save them.

 

When I open Thunderbird, nothing happens. I can't seem to rouse the

thing to do anything when I hit the "Get New Messages" button.

 

Before I deleted the passwords, the window under "view passwords"

had the webmail address and the password. It seems that deleting

the passwords has deleted the webmail addresses as well...????

 

I am not sure if I should reset everything. If I do I don't want to lose

the emails I've downloaded.

 

Thanks for your continued response.

I wish there was a manual I could read.

The website instructions are difficult for me to wrap

my mind around. Assuming things happen that either don't

or haven't. Perhaps I have a closed mind.

 

Regards,

queenpictoria

[TCH-Bruce]

April, I've never seen this type of problem before. You could rename the accounts you have in Thunderbird to keep the mail you have and add new accounts to access any new mail.

[queenpictoria]

Hi Bruce,

 

I added some new accounts so I could move the emails over to them while I

re-do the older accounts.

 

They don't ask for passwords either.

 

The tray says connecting to mail.****, and it just sits there.

I sent some new emails to the new accounts to see if they'd show up.

Nada.

 

1) Does my computer need a password when I turn it on in order for this to work?

2) If I reload Thunderbird on my computer will it give me a second client, or will it

overlay the one already here?

 

No passwords come up.

I can't even get it to say the server is not connecting.

 

Maybe I need to chuck this Thunderbird.

It's either not working or I'm not sharp enough to use it.

 

REgards,

April

[queenpictoria]

Hi Bruce,

 

I added some new accounts so I could move the emails over to them while I

re-do the older accounts.

 

They don't ask for passwords either.

 

The tray says connecting to mail.****, and it just sits there.

I sent some new emails to the new accounts to see if they'd show up.

Nada.

 

1) Does my computer need a password when I turn it on in order for this to work?

2) If I reload Thunderbird on my computer will it give me a second client, or will it

overlay the one already here?

 

No passwords come up.

I can't even get it to say the server is not connecting.

 

Maybe I need to chuck this Thunderbird.

It's either not working or I'm not sharp enough to use it.

 

REgards,

April

 

 

 

Bruce, one other question...

Is there a way to change the password or create the password for Thunderbird

if it does not prompt the user to give one?

 

Thanks very much.

April

[queenpictoria]

Hello Bruce,

 

After groping around this computer for a couple of hours:

Backed up my C:\ Drive

Did system restore

Did GoBack

 

Nothing changed.

 

I stopped for a brief respite of self-pity.

 

Finally I went into my firewall:

I set the Proxy Client configurations:

mail.XXXXXXX.com and set port to 110.

 

It is working now.

Now, after throwing a fit.

Seems like a pyrrhic victory now.

I'm a bit jagged out right now.

I really dislike getting upset over my computer.

 

I hesitate to claim victory because there may be

something tomorrow. But that will be then. I'll be rested

and more grateful.

 

I am glad I can stick with it, though.

Knowing you folks are there to help me when you can

makes a difference.

 

Bless You.

queenpictoria

[TCH-Bruce]

If your firewall was blocking port 110 you would not be able to receive any email. I didn't ask about a firewall because I assumed nobody would block port 110.

[queenpictoria]

If your firewall was blocking port 110 you would not be able to receive any email. I didn't ask about a firewall because I assumed nobody would block port 110.

 

 

Hello again!

I use Zone Lab's "Zone Alarm" Firewall, and when I set it up, in their Preferences window, under the General Section they have

an option to "Protect the ZoneAlarm Client". I checked that box, and that must have prevented the email.

 

I then clicked on their OPTIONS button in that section and it asked for a Proxy Configuration.

I checked the "Enable Proxy Server".

 

I believe that is where it happened. Apparently, I didn't type anything into the Proxy Server Entry. So last night, I typed mail.queenpictoria.com.

Then in the Port box I typed 110.

 

There wasn't a problem last week, but I remember doing an update with Zone Alarm, and that might have changed the entries.

I really don't ever remember entering anything in the Proxy Server. I am just learning to recognize what a Proxy Server is. So that part of it goes unanswered.

 

So I guess I set up my own block by enabling the feature, but I needed to customize it to open it back up.

I get lots of spam. I also decided to not do the Norton Firewall this year. I haven't studied Zone Alarm well enough, so

when I set it up, I just clicked on everything that said "protect" for email.

 

Well, I am learning, and the firewall works pretty well. It is free too, which helps.

I wasn't going to stay with Zone Alarm since it is so cheap; thought I'd just try it out. I'm keeping it for now.

 

Thanks for staying with me on this. I really need to be in a solution when this happens and

it helps that I am being observed by others. Hope I can help someone else too.

 

Have a great week,

queenpictoria

 

God Bless America as we remember those who died on 9/11/2001.