Email Error

[RudeMood]

I looked to see where this would best fit, and this forum seems to be the right one for the job.

 

In any case -

 

I am for the most part have completed the customer resource site for the business I work for.

Part of the software we are using utilizes customers to email faculty directly from the site.

 

In the settings of the program, I had set up my email.

 

The software asks me if I'd like to Use SMTP server - I checked yes.

 

It then asked me for the SMTP server host, I put in mail.XXXXpublishing.com

 

For the SMTP username, I put in nicholasXXXX+XXXXpublishing.com

 

I then put in my password as requested.

 

When going to test the email function, I got this error.

Email Error: EHLO invalid mail server response: 220-We do not authorize the use of this system to transport unsolicited,

 

Is there some reason why It will not work. It seems to me that TCH wont allow this kind of thing to work.

 

If anyone can help me out, I would be highly appreciative.

 

Cheers!

 

Nick

[abinidi]

I think your best bet for this problem is going to be to submit a help desk ticket. Sounds like a server setting or something, and the help desk technicians are the ones that can help with that.

 

Good luck. Let us know what happens.

[GvilleRick]

It sounds like you may not have authentication turned on in your email program. In Outlook (Express) it is the option My Server Requires Authentication. Also in Outlook the Test option often fails even when it is actually working. You would need to try sending a message to another address to see if it is working.