Accessing new account info

[norma-aguilera]

Hi,

I just received my welcome email yesterday and I want to log in to my cpanel or account using the generic login in vs using my domain name, since I know that will take a few more days to redirect.

 

The email said to use this link for the cpanel:

 

http://Auto/cpanel

 

And this is what is says for the FTP account:

 

"You can begin uploading your files at:

 

http://www.scrapbooksgonedigital.com

 

or before domain name propagation

 

Auto

 

Please use the same Username and Password as listed above."

 

but none of these links exist. Is this supposed to redirect to something else?

I open a support ticket and I received a replay saying that I had to use my domain name and the ticket was closed.

 

I just want to know if I am missing the obvious.

 

Thanks!

[GvilleRick]

I would suggest reopening the ticket and ask someone to check the account set up and provide the IP address that the account is on. The TCH nameservers are not returning an IP for the domain which could indicate a problem with the account set up.

[TCH-Bruce]

Please open a ticket with the help desk and ask them to resend your welcome email. It looks like it was not generated properly.

 

Link to the help desk at top of thread or in my signature.